Is your HD visible in the BIOS?

all necessary steps you can find here. Tested, works:

Active backup Real experience

Tested in real conditions during migration of last home device from W8.1 to W10, when the upgrade process was frozen for 55 minutes. Prerequisites - USB stick +1GB capacity • Required local system volume storage capacity for temporary files: 2.5 GB • Supported recovery model: UEFI 64-bit 1...

www.synoforum.com

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shortcut:

After you have entered the BIOS menu and selected the boot order for booting recovery media, you will be directed to the welcome page of Synology Active Backup for Business Recovery Wizard. Once you have been directed to the welcome page, you can follow the steps below to start the recovery process:​

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• Load drivers:
• Please click List of hardware drivers in the context menu
  
  and click Load Drivers to install the target driver when needed. It is suggested to load and install all the necessary drivers in advance.
• 
  
• Note: when you are lucky and you have such drivers from the motherboard, just use such drivers in this step.
  
  

BIOS check:
in Bios you have to see the new disk drive, when no, then:
a) SATA motherboard drivers are not properly loaded. Reboot
b) Check if you have "strange" kind of BIOS with Switch On/Off of disk detection option (check the BIOS manual)
c) Faulty or Unplugged Data Cable. Check it or replace it. When it's laptop, check it if the drive is firmly attached.
d) if the drive is HDD - check if it's spinning up from reboot
e) plug the drive into another computer, or when you have SATA/USB connector plug in to another computer by this (better way). Check it. When you don't have chance to plug this disk drive into another computer and you have mentioned Linux in your preferences - you can boot with live CD and check the problematic disk simple with Linux tools.
f) Final stage = Faulty disk drive

Just to be sure, here is useful list of commands for the Linux test:
ls -ltr /dev/sd*
find the device, then:
smartctl -H /dev/...
smartctl -a /dev/...

Thanks, this is a Dell optiplex 5080 having an issue finding the drivers

Ken doodle said:

Is your HD visible in the BIOS?

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Yes it is... Its a driver issue I believe

cole said:

Thanks, this is a Dell optiplex 5080 having an issue finding the drivers

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Shot in the dark.. but did you ever solve the issue? Have a batch of 5080 optiplexes with the same exact issue. New WD SSD recognized in BIOS but doesn't find it in in the restore portal. Doesn't pick up NVMe either.

I received this exact error when trying "Entire device restore" and "System volume restore" options of Synology Wizard.
The problem was that new PC already had existing volumes, and their size did not match backup.
The solution was to use 3rd option "Manually restore specified volumes", then map volumes manually