account

  1. X

    Can't log into Synology account inside DSM

    Hey, I bought a Synology NAS (DS218play) a few days back. I've been trying to log into my Synology account inside the DSM and it won't let me. When I log into Synology in my browser, and then try to add my device with the serial number, it won't let me. I tried to create a support ticket, but...
  2. A

    Can I use Yubikey as a 2FA to secure my Synology NAS account?

    Hi All, I am trying to determine if a Yubikey could be used as an alternative the app for 2FA. Based on the Synology website: Which USB security keys does Secure SignIn Service support? I do see that 2 Yubico models are supported but I am unable to find exactly which 2 models they refer to...
  3. D

    Solved: Odd message logging in on new account: "Are you sure you want to kill your own connection?"

    I just created a very limited use account - it only has access to photos. Logged in for the first time on it, changed the PW as prompted, and then this message appeared. Can someone tell me what this is about and what I should choose? Googling was strangely unhelpful, and there is no info on...
  4. D

    [Solved - user error] Admin account restored, can't re-initiate 2FA

    I had disabled my admin account but that broke cloudsync, so I restored it and put in a wild/crazy/long PW to make it secure. I have a second admin-level account that I can log into, but from that account I don't see a way to re-enable 2FA on the original admin account. I can't log in using the...
  5. M

    Connect to NAS with local user, when laptop account on AD domain

    I have a DS720+ on my home network with various local user accounts. I got a new work laptop which is on an AD domain and I cannot for the life of me get it connected to the Synology NAS when I get home on my own LAN. It prompts to connect using my AD account, and any attempt to change the...
  6. F

    MariaDB through SSH tunnel only possible using admin account

    Hi all, I already posted this in the "official" Synology Community but would also like to post it here because this forum seems more active than the "official" one. I would like to connect do MariaDB using a SSH tunnel. In DSM I have an account "frank" with full administrator rights. For...
  7. V

    DSM 6.2 Package Center missing from my user account

    Hello all, first time Synology (DS920+) user here, so excuse the newbie question, I set up both an Admin account and a regular user account. The Admin account seems to be OK, but the user account seems to be missing a LOT of things. It only has File Station. I don't see Control Panel or Package...
  8. R

    DSM 7.0 DS920 newly added 3rd drive has not expanded the volume !

    I have a DS920+. Installed 2 x 12TB wd’s. Then I decided to add another. All accounted for after 3 days of whatever the system was doing. The Storage Pool shows 21.8 TB, but Volume 1 (the only volume ) still shows 10.5GB. So now I have 3 bays filled, but still only 10.5GB is showing in the pool...
  9. sktn77a

    How to disable guest account in DSM v6.2.4-25556

    Updated my DSM software to v 6.2.4-25556 and got the nag to disable the admin account (which I did).. I also tried to disable the Guest account but that option is greyed out. How do I disable the Guest account? Thanks,
  10. atrisk

    New Admin account breaks Cloud sync.

    Question: got the new alert that the admin account is unsafe, okay no worries, created a new admin account and then disabled the old admin account. Easy! but then when logging in to the new admin account, cloud sync (to Backblaze B2) the app said that since the old admin account was disabled it...
  11. What Should I Do If I Cannot Sign in to My DSM Account | Synology

    What Should I Do If I Cannot Sign in to My DSM Account | Synology

    DiskStation Manager (DSM) is a web-based operating system designed for Synology NAS. It simplifies user management and external access and helps you manage your digital assets across home and office. In this video, we’ll demonstrate the common DSM login issues and their corresponding solutions...
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