support

  1. B

    RAW (DNG) support with Synology Photos ??

    There was always an issue with RAW (DNG, in my case) formats being supported by Synology. I hoped it would be rectified with Synology Photos, especially when all possible RAW formats are in their supported format list. However, I still can't view DNG files on Synology Photos. Any help would be...
  2. A

    Catastrophe, support needed. Corrupt files across the board

    Hi, I am in quite a pickle. I was using Synology Drive Cloud Sync, to synchronize files with OneDrive. If I am correct, this process has caused mass file corruption and deletion. Let me explain what I mean by file corruption: Suddenly most PDF’s can’t open. I get an error that the file is...
  3. Rusty

    C2 Backup C2 Backup support for macOS is here!

    Yes indeed! It is here. There is no bare-metal restore (yet) but the rest works great. Let's hope this means that ABB support is close as well. https://www.blackvoid.club/synology-c2-backup-cloud-backup-service/#mac
  4. D

    Does Active Backup for Business support scheduled restores

    We are contemplating the purchase of 15-20 Windows laptops for students. To keep them all synchronized to the same base software, we thought we might use Active Backup for Business in the following way. First, configure all laptops, then back them up. Periodically, say every week on the weekend...
  5. Robbie

    Synology - No Support Unless Synology Drives Are Fitted

    We did wonder if this day would come. In response to an issue with my RS1221+ in recent weeks the formal answer from Synology is that only Synology drives can be fitted in order to receive technical and/or warranty support. Indeed, they have said that all other SSD from every other...
  6. N

    DSM 7.0 Can't do Hyper Backup due to "unsupported" SSDs "overheating". Official support won't help. How do I raise shutdown temperature?

    I am just a simple consumer with a NAS for file backup and retrieval across my home PCs. I have no real knowledge about programming, networking, or system administration. So please be patient with me. Thanks! I have a DS220j NAS and two Kingdston SA400S37/480G SSD drives. I store my files on...
  7. G

    How to complain about Synology Support

    I have recently noticed I have been getting a problem with the IronWolf Health Test for my Seagate IronWolf drives on my Synology NAS 1517+. The test is failing intermittently with the message 'Failed to test - contact Synology support. I was quite appalled by the response I got to this...
  8. NAS Newbie

    HEVC playback for Syno photos - Synology Support update

    I messaged Syno support about the HEVC issue. Below is a copy of the discussion. It still makes zero sense to me why File Station is ok to work without licensing and Photos is not, but that's where we are. Greetings, Thank you for contacting support. We are happy to help. Synology has...
  9. Shadow

    Syno tasks scheduler doesn't support all docker commands?

    This command works fine when executing trough SSH on my NAS: sudo docker exec -ti --user 1000045 nextcloud /config/www/nextcloud/occ files:scan --all But if I run this same command trough the Synology Task Scheduler as root: I get this error: Anyone has any clue why...?
  10. T

    CUE sheet support (DSM 7)

    With arrival of DSM 7, there's been changes with Audio Station, as a result, GAPLESS PLAYBACK finally works! on the other hand .CUE sheet support is broken (and wasn't present in DSM 6/6.2): if an album is one .FLAC file with tracks defined by .CUE (text) file, tracks are cut off randomly...
  11. jeyare

    Synology Support (web) is a highway to hell

    This long shot isn't for lazy. Smart people will get info, how to create tickets and how to be durable. Finally, it is not about hating, because in the last part there is a consideration - how to do it better. When we imagine that the number of current Syno NASes may be at the level of 6M (Syno...
  12. H

    Can't create USB support with Restore Media Creator-2.2.0-1524(2074)

    Hi Everyone, I have to restore a windows 2012 R2 server. I checked my configuration with Synology support and they sent me a link to the restore media creator that fix raid issues. My server is configured with raid 1. This is the version I'm supposed to use : Restore Media...
  13. Jan Janowski

    admin login on NAS necessary for Support access...

    During a recent Support issue, when I gave the xadmin login and password, I was told that Tier 2 would only login to system with an admin login.. And that was not negotiable! Only if I added an admin login, would they continue... No Exceptions! I created a new admin login and password, (in...
  14. C

    Drive WARNING: Android DS Drive stopped supporting self-signed certificates!

    I was very surprised that after upgrading/changing from Android DS Cloud to Android Synology Drive App I suddenly could not connect to Synology Drive Server with the Android app anymore, while all desktop connections still work. This was reproducible on multiple Android devices. There were no...
  15. M

    C2 Storage Will CS2 Storage support protocols like WebDAV/SFTP?

    Unless rclone/restic supports CS2 natively it would be great to at least use WebDAV/SFTP - I could not find any information about this? Anyone know?
  16. S

    Did exFAT support on external USB drives stop working?

    Hi, I have a WD My Book connected to my DS415play in one of the rear USB ports. I'm on DSM 6.2.4-25556. It was working fine until recently and then I lost the share. At the moment I have the drive plugged into my laptop and it's working fine, but I want to get it back as a shared drive on the...
  17. B

    DSM 7.0 support for dhcp leases in dns records

    It appears that historically DSM lacks support for serving host names from DHCP leases in DNS queries, with users requiring such functionality forced to rely on third-party backdoor solutions. Is this limitation resolved in DSM 7? Will the same solutions work as before? What is the safest...
  18. johntdavis

    RT2600ac Set MTU? Set MTU separately for ethernet ports and wifi? VLAN Support?

    Two questions: Is it possible to set the MTU to 9000 (Jumbo Frames) on the RT2600ac? Put aside for the moment whether it's a good idea. I have devices on my internal network that could theoretically benefit from doing it, so I'm curious. Neither Automatic nor Manual mode in Network Center -->...
  19. Rusty

    Info Amazon killing Amazon Drive support for Hyper Backup and CloudSync

    Amazon just informed its users that they will be killing the Amazon Drive support via Hyper Backup and CloudSync tool.
  20. RoCaRay

    M.2 NVMe Support for DS3617xs - Volumes on M2D18 - Still Coming?

    Has anyone heard when we might expect M.2 NVMe support for the DS3617xs and other '17' models? Currently, only M.2 SATA is supported. Also curious to know if Synology plans to allow creation of volumes (vs. caches) on M2D18 adapters in a future DSM release. Thanks for any comments. Ron
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