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My Google Voice VoIP Adapter which is an OBI 200 had been working with no issues, and then we could no longer send or receive phone calls as of 3 days ago..... Tried everything including troubleshooting with POLY who deemed it a defective out of warranty device. I just replaced it and its the same problem. I find now that the problem is evidently the Threat Prevention from the 2600.
Poly does provide Port Forwarding Rules (which I never needed prior)..... I attempted to use the below, but its not changed anything....
Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000
I then went into Threat Prevention add attempted to "Add Policy" of "Do Nothing" to the Threat shown...... The Source IP of the Device does not change, but the Destination IP is changing with each new threat that it identifies as.
When I did a single "Do Nothing", it did allow outgoing call with audio, but calls in ring with NO Audio..... So I'm assuming I'm still getting blocked.
I'm frankly out of my understanding level here and hope someone has some advice on how to resolve this...
Update!--- I just went into THREAT PREVENTION and DISABLED "Attempted Administrator Privilege Gain"..... The VoIP is now working in both Directions. But have I opened a Vulnerability by Disabling this?
THX!
Poly does provide Port Forwarding Rules (which I never needed prior)..... I attempted to use the below, but its not changed anything....
Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000
I then went into Threat Prevention add attempted to "Add Policy" of "Do Nothing" to the Threat shown...... The Source IP of the Device does not change, but the Destination IP is changing with each new threat that it identifies as.
When I did a single "Do Nothing", it did allow outgoing call with audio, but calls in ring with NO Audio..... So I'm assuming I'm still getting blocked.
I'm frankly out of my understanding level here and hope someone has some advice on how to resolve this...
Update!--- I just went into THREAT PREVENTION and DISABLED "Attempted Administrator Privilege Gain"..... The VoIP is now working in both Directions. But have I opened a Vulnerability by Disabling this?
THX!