Active Backup for Business recovery wizard does not find a backup

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Active Backup for Business recovery wizard does not find a backup

Hi,

backed up a computer, trying to test a bare metal restore.
+ install backup agent DONE
+ configure backup agent, backup entire device DONE
+ boot from USB Active Backup for Business Recovery Wizard
+ log in successfully

Select the device and the task list is empty although i have two full backups. What use is a backup if I cannot restore?
 

Rusty

Moderator
NAS Support
4,378
1,269
www.blackvoid.club
NAS
DS718+, DS918+, 2x RS3614RPxs+
Router
  1. RT1900ac
  2. RT2600ac
  3. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
Hi,

backed up a computer, trying to test a bare metal restore.
+ install backup agent DONE
+ configure backup agent, backup entire device DONE
+ boot from USB Active Backup for Business Recovery Wizard
+ log in successfully

Select the device and the task list is empty although i have two full backups. What use is a backup if I cannot restore?
permission problem maybe?
 
Last edited:
I do not think so. I tried to log in with the same user that does the backup. And I tried logging in with the global admin.
Both accounts have the "Active Backup for Business" and "Active Backup for Business Portal" set to Allow.
-- post merged: --

And also - I can log in to the web interface with both of these accounts and I see the backups.
It is just the bare metal restore wizard that does not find anything.
 

Rusty

Moderator
NAS Support
4,378
1,269
www.blackvoid.club
NAS
DS718+, DS918+, 2x RS3614RPxs+
Router
  1. RT1900ac
  2. RT2600ac
  3. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
I do not think so. I tried to log in with the same user that does the backup. And I tried logging in with the global admin.
Both accounts have the "Active Backup for Business" and "Active Backup for Business Portal" set to Allow.
-- post merged: --

And also - I can log in to the web interface with both of these accounts and I see the backups.
It is just the bare metal restore wizard that does not find anything.
hmm any chance that you have used ISO for the ABB for DSM 7 and not DSM6 and vice versa?
 

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