Active Backup for Microsoft 365

[tekguru]

I need to update the package for Active Backup for Microsoft 365, but this requires 'Universal Search' running for the update to be processed. I looked to do the update 3 days ago and 'Universal Search' is still in a starting condition. Any ideas on how to fix it?

Very close to uninstalling Active Backup for Microsoft 365 as this is really annoying me now....

-- post merged: 1. Aug 2021 --

Looks like it's the problem I had before.

Sigh.......

-- post merged: 1. Aug 2021 --

I've logged into the NAS and used SSH:

sudo synopkg stop SynoFinder

The problem now is that Universal Search is sitting at 'stopping' without actually stopping..... Grrr

Ah ha now it's stopped, looking to start it again....

If I look to start it via the control panel I get:

Eventually it stopped.....

Now looking to start it using Sudo.... stuck on starting again....... and failed to start, trying once more..... and back to the 'another packager error again'..

I can see a reboot of the NAS coming up..... (again).....

 

[tekguru]

Well I've rebooted the NAS and Universal Search will still not run. I did get a message that a package was in the process of being removed and was I sure I wanted to reboot the NAS so I guess at some point the Universal Search package has screwed up. I also looked to manually update the Plex server and that failed too.
Hmm not enjoying this at the moment.

Okay now using Marius tips here. I've managed to stop the Universal Search and disabled it. However if I try to uninstall it I get 'Failed to uninstall package: SynoFinder, 268'.

At this point if I try to update the Plex package I'm back to the 'Another package is being configured, installed or restored. Please try again later'.

So I guess something is really screwed up somewhere. Would Synology be able to help do you think?

 

[Rusty]

Maybe open a ticket to Syno to fix this US problem.

 

[tekguru]

Yeah, US is trying to start again.....

 

[tekguru]

Okay a support ticket is raised........ fingers crossed!

 

[tekguru]

Well all fixed now.... The Universal Search application was the issue. They provided me with a newer version than is out on public release and after I installed that I could update / run the other packages so very happy.

 

[Turandot1990]

It sounds frustrating dealing with the 'Universal Search' issue for updating Active Backup for Microsoft 365. Have you tried restarting your NAS to see if that helps resolve the problem? Sometimes a fresh start can clear up lingering issues. If that doesn't work, you might want to consider reaching out to Synology's support team for assistance.

 

[Turandot1990]

It sounds frustrating dealing with the 'Universal Search' issue for updating Active Backup for Microsoft 365. Have you tried restarting your NAS to see if that helps resolve the problem? Sometimes a fresh start can clear up lingering issues. If that doesn't work, you might want to consider reaching out to Synology's support team for assistance.

Alternatively, if you're looking for a reliable backup solution for Microsoft Office 365, you might want to check out LoopBackUp's cloud backup. It offers secure and automated backups for your Office 365 data, including emails, calendars, and OneDrive files, ensuring your data is protected and easily recoverable.