After move and new router, unable to connect to DS218+

Currently reading
After move and new router, unable to connect to DS218+

5
4
NAS
DS218+
Operating system
  1. Windows
Mobile operating system
  1. Android
I recently moved from NJ to OK with my DS218+ (it was working well in NJ on Optimum)
I now have Cox Panoramic Wifi router and can see the DiskStation there via the app.
When I use Synology Web Assistant, it finds my NAS but is unable to connect.
It is going to 192.168.0.33 (192.168.0.1 - is the router)

I have restarted the NAS a few times but so far I am unable to reach it.
When I ping the IP, I get "Destination host unreachable". pinging other IPs works fine.

Not sure what to check next, I am just barely smart enough to get the NAS going, so be gentle with me...hahaha
 
"Destination host unreachable
This would indicate that the communication is not working on a network level, but if you can ping your router with success, and your NAS is registering in the same subnet (and it does considering what IPs you have listed), there shouldn't be any issues.

What is the internal IP address of the device you are testing from? Can you try and test from another device?
 
Upvote 0
Last edited:
This would indicate that the communication is not working on a network level, but if you can ping your router with success, and your NAS is registering in the same subnet (and it does considering what IPs you have listed), there shouldn't be any issues.

What is the internal IP address of the device you are testing from? Can you try and test from another device?
The IP of my laptop is 192.168.0.38 - this is a wireless connection. The NAS is a wired one.
Note that I also setup a port forwarding (trying something I read somewhere) on the router for the NAS IP, for port# 5000 with protocol TCP/UDP.
 
Upvote 0
I also setup a port forwarding
Port-forwarding typically affects only external connections. Using a LAN IP (192.168..) should still work. Of course, you could always "undo" the router port forward in any case.

Is the NAS firewall active? That could be blocking your connection attempts. A mode 1 reset can resolve that.
 
Upvote 0
Port-forwarding typically affects only external connections. Using a LAN IP (192.168..) should still work. Of course, you could always "undo" the router port forward in any case.

Is the NAS firewall active? That could be blocking your connection attempts. A mode 1 reset can resolve that.
ummm....what is "a mode 1 reset"?
 
Upvote 0
Upvote 1
Solution
In cases like this, and before attempting a reset, I would say that Synology Assistant could also help finding the NAS on the network if the IP has changed or is unknown.
At least, this method helped me once when I had my first DS and was experimenting.
 
Upvote 0
That may well be a useful test (I‘ve never used SA), I usually do a network scan and run arp in Mac’s Terminal app. In the case that a manually assigned IP address has been configured, and the new router uses a different IP subnet for its internal LAN, it’s not always easy to explain how to fix this another way. And with more people using or only having WiFi then directly connecting an Ethernet cable may not be an option.

In this case it sounds that the new LAN info wasn’t getting picked up, somewhere, somehow.
 
Upvote 0

Create an account or login to comment

You must be a member in order to leave a comment

Create account

Create an account on our community. It's easy!

Log in

Already have an account? Log in here.

Old thread notice: There have been no replies in this thread for quite some time. The last reply was on .
The content in this thread may no longer be relevant. It might be better to open a new thread instead.

Similar threads

Thanks - I shall give that a go - my plan is to hopefully recover these to a local USB drive - then start...
Replies
2
Views
1,133
  • Question
Ofc it will. I have a similar setup where content is on remote devices
Replies
5
Views
1,389
  • Question
Yes? I will have to recheck. I am trying not to reorder my emby server is all. Last time I did this...
Replies
2
Views
1,067
  • Question
Yes you’re right, but that only applies when you have enabled the personal music folder in the...
Replies
4
Views
2,518
I know that my DS215j to DS218+ wasn't in the doable list by moving disks. But I remember doing that which...
Replies
5
Views
934
Have only done the manual method you outlined. But you might be able to migrate the mailboxes, if I recall...
Replies
1
Views
1,148
So I've set up Tailscale for everything, and I'm not sure what I will stick with. It's fine for me, but...
Replies
10
Views
1,698

Welcome to SynoForum.com!

SynoForum.com is an unofficial Synology forum for NAS owners and enthusiasts.

Registration is free, easy and fast!

Back
Top