Brand new drives marked as ‘Failing'

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Brand new drives marked as ‘Failing'

5
1
NAS
DS218+, DS1815+
Operating system
  1. Linux
  2. macOS
  3. other
Mobile operating system
  1. iOS
I have tried to add 2 different 8TB drives to my DS218+ (one at an time) and each time the Synology refuses to add the drives, claiming they are ‘failing’. I’ve putlled the drives, reformatted them on a cmomputer, scanned them, and they are both fine (brand new drives from different manufacturers, on Toshiba NAS and one Synologoy IronWolf). The Synology is running 7.0.1-42218 (Update 3).

There’s no information on why the Synology thinks the drives are failing, but looking in storage manager is says there are 0 SMART errors and 0 bad sectors.
 
Solution
I put the drives into another NAS and just got two more drives. Upgrade done. <shrug> Still no idea what the issue was, but the drives are perfectly fine (one Hitachi 8TB and one Ironwolf 8TB) in the other NAS.
Are the drives on the compatible list?


Or incompatible list?

 
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Last edited:
OK, I thought that “compatible drive” BS only applied to DSM 7.1. They are both “NAS” drives, but ar not on Synology’s approved list, so how do I get around that? (I have ssh access to the device, and I am not at all afraid of the command line, it’s where I live most of my computing life).

Edit: I found these instructions, which I will be trying out today to see if this works:
Code:
 # vi /etc.defaults/synoinfo.conf
-support_disk_compatibility="yes"
+support_disk_compatibility="no"

This did not work as it was already set.
 
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there are no error shown in the GUI other than “Failing”. I have different drives today (the drives from yesterday I put in another raid to test and they tested fine. These also tested fine a few days ago.

Code:
there are no error shown in the GUI other than “Failing”. I have different drives today (the drives from yesterday I put in another raid to test and they tested fine. These also tested fine a few days ago.
[CODE]=== START OF INFORMATION SECTION ===
Vendor:               HGST
Product:              HDN726040ALE614
Revision:             W7JH
User Capacity:        4,000,787,030,016 bytes [4.00 TB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
LU is fully provisioned
Rotation Rate:        7200 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x5000cca25df08154
Serial number:        K4KEPV3B
Device type:          disk
Local Time is:        Fri Jun 10 09:17:53 2022 MDT
SMART support is:     Unavailable - device lacks SMART capability.
Read Cache is:        Enabled
Writeback Cache is:   Enabled

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Error Counter logging not supported


[GLTSD (Global Logging Target Save Disable) set. Enable Save with '-S on']
Device does not support Self Test logging
Device does not support Background scan results logging


smartctl 6.5 (build date Feb 20 2021) [x86_64-linux-4.4.180+] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor:               TOSHIBA
Product:              HDWF180
Revision:             GX0B
User Capacity:        8,001,563,222,016 bytes [8.00 TB]
Logical block size:   512 bytes
Physical block size:  4096 bytes
LU is fully provisioned
Rotation Rate:        7200 rpm
Form Factor:          3.5 inches
Logical Unit id:      0x500003986bb81982
Serial number:        38IAK1AWFZ1D
Device type:          disk
Local Time is:        Fri Jun 10 09:22:01 2022 MDT
SMART support is:     Unavailable - device lacks SMART capability.
Read Cache is:        Enabled
Writeback Cache is:   Enabled

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature:     0 C
Drive Trip Temperature:        0 C

Error Counter logging not supported
 
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Last edited:
alright. back from climbing the ladder.
Code:
 sudo fdisk -l /dev/sda
GPT PMBR size mismatch (4294967294 != 15628053167) will be corrected by write.
Disk /dev/sda: 7.3 TiB, 8001563222016 bytes, 15628053168 sectors
Disk model: HDWF180
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disklabel type: gpt
Disk identifier: CA86C27F-BF1D-4731-8C4D-FC4E23C17647

Device      Start         End     Sectors  Size Type
/dev/sda1      40      409639      409600  200M EFI System
/dev/sda2  411648 15628052479 15627640832  7.3T Microsoft basic data

(after seeing this I went ahead and deleted the portion table and wrote a single linux Parton (number 20) using the entire disk, so there’s no xFAT partition table left now).
 
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1. re posted smartctl -x … is it all what you can see? I miss a lot of data there.

2. re your drives:
I have tried to add 2 different 8TB … brand new drives from different manufacturers, on Toshiba NAS and one Synologoy IronWolf)
a) the first one is 4TB HGST (Hitachi)
b) the second one is 8TB Toshiba X
Synology Ironwolf is maybe a typo. Correct is Seagate Ironwolf. But your output is about Hitachi Deskstar, which was discontinued in 2017 (still available, but not as new 100% one always). Post a photo from the drive label here pls.

3.
there are no error shown in the GUI other than “Failing”.
never mind, post the screenshot here.
 
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I put the drives into another NAS and just got two more drives. Upgrade done. <shrug> Still no idea what the issue was, but the drives are perfectly fine (one Hitachi 8TB and one Ironwolf 8TB) in the other NAS.
 
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