DS Audio Connection Issue

[buckland]

New at this. I have DC Audio which I can access over LAN but through iPhone away or in the truck with DS Audio on the CarPlay
I get same message. Can someone lead to where I need to change setup to access while on the road?

 

[Telos]

You need either QuickConnect or DDNS (with port forwarding). Are you using either?

 

[fredbert]

When you successfully connect when on the LAN, what server name are you using? e.g. QuickConnect; LAN IP address; based on DDNS domain; other personal domain.

Are you using the default DSM ports of 5000 and 5001, or have you changed them? If you have changed them then you need to added the port number to the server name.

If you aren't using QuickConnect's relay service then you have to add a port forwarding rule to allow the Internet to access the NAS on whichever port you are using.

I can see you aren't using a secure HTTPS connection when trying to log in. You should be using HTTPS for Internet connections to the NAS.

 

[buckland]

I can see you aren't using a secure HTTPS connection when trying to log in. You should be using HTTPS for Internet connections to the NAS.

Love to ...haven't a clue how. Yup new but interested. I am using QuickConnet (I whited out that number in photo).

 

[Jan Janowski]

Even with all settings correct, I’d like to post a couple other issues that at time can be maddening…..
When on WIFI, we are limited at times where the IT staff of that WIFI system have locked out access to DS CAM, DS FILES, even with QC access.
Usually when that happens; turn WIFI off and use LTE Data, and that connects, at a slower rate.

However, regarding LTE Data…….

There is one very strong cell tower on one side of town, that is quite strong, but is only good for phone calls & texts… No Email, No web surf of any kind!
It’s one of 4 Verizon towers here. Other 3 good for email and web surfing. Not that one! Neighbors with different phone types report the same (non) access

Was at two airports recently: Charlotte and San Francisco. QC to DS-CAM, DS FILE, DS FINDER would not work on Airport Free WIFI, but would via LTE Data!
Maddening!

 

[fredbert]

Love to ...haven't a clue how. Yup new but interested. I am using QuickConnet (I whited out that number in photo).

Have you enabled QC relay service for the mobile apps? I have it disabled and use port forwarding on a personal domain.

 

[fredbert]

Was at two airports recently: Charlotte and San Francisco. QC to DS-CAM, DS FILE, DS FINDER would not work on Airport Free WIFI, but would via LTE Data!

This seems to be off-topic. You are probably blocking the source IPs in your firewall rules, or TP policy. Or it could be that the free WiFi service blocks access to uncommon ports, like many/most corporate security perimeters.

 

[Jan Janowski]

I have changed default ports.
But have encountered this prior to doing that port change.
Posted to indicate at times even with proper settings we are at mercy of other IT staff.
Add to that list: DS ROUTER, DRIVE

Some Hotels block as well. Coop!

Just goes to show you that APPS not working is not always an operator or settings issue, and for a newer user, this is very confusing — as to: Why??

 

[Coop777]

Airport networks are probably blocking connectivity - separate issue there.

 

[buckland]

You are probably blocking the source IPs in your firewall rules, or TP policy.

I would not doubt it. Where to go and what to look for?

 

[fredbert]

I would not doubt it. Where to go and what to look for?

That wasn't directed to you, it was the bit that pushed this off-topic.

My last post reply to you was asking if you are using QC relay service, or not.

 

[buckland]

Yes I am. I have a Unifi Network (Dream Machine not Pro) router. Do I need to set up Port Forwarding in the router to allow access to the network via iPhone/CarPlay?

second photo is the UDM router firewall

 

[buckland]

I've been thinking, ya I know dangerous. But I reckon it can't be my UDM router firewall as I can access all files, photos and video. So it has to be in some setting in the Audio settings? So hopefully that will spark great debate and a wondrous solution will appear! (or I'll just have to listen to the damn radio)

 

[Gerard]

New at this. I have DC Audio which I can access over LAN but through iPhone away or in the truck with DS Audio on the CarPlay
I get same message. Can someone lead to where I need to change setup to access while on the road?

Can you go into Control panel , security, advanced and let me know what you TLS/SSL profile level is? If it’s at modern, change it to intermediate and report back.

Thanks


I had an issue in December

DS audio - DS Audio Connection Issue

I have DS audio on an iPhone when on the home network I can connect to audio station using the NAS local ip. Prior to upgrading to DSM 7, I was able to connect DS audio using my domainname.com:443 in the ds audio app. The 443 port is reverse proxied to the default DSM port of 5001, which is what...

www.synoforum.com

 

[fredbert]

I just wondered if you are using QC relay then what happens if you enable the HTTPS option in DS audio’s login screen, for when you are away from home?

 

[buckland]

The TLS/SSL is intermediate.
I will try the HTTPS today and see what happens..thanks both for the efforts/ideas.

 

[buckland]

I turned off the wifi on the phone, I turned on the https and it won't connect (see attached)

 

[Gerard]

I turned off the wifi on the phone, I turned on the https and it won't connect (see attached)

Do you have a port number in there too?

 

[buckland]

ah... maybe you are honing in on the problem ...here is the screen shot from "info".Being a Nuub where do I need to add this? in the ip after :
Ya ... pathetically new at this but trying to figure it out

 

[Gerard]

ah... maybe you are honing in on the problem ...here is the screen shot from "info".Being a Nuub where do I need to add this? in the ip after :
Ya ... pathetically new at this but trying to figure it out

If you are using a quick connect id and quick connect connection, you don’t include port number.

If you are connecting using a port forward , and if that port number is something other than the default then you need to specific the port number.