DS Cam notifications not showing snapshots

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DS Cam notifications not showing snapshots

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0
NAS
DS220+
Operating system
  1. macOS
  2. Windows
Mobile operating system
  1. iOS
I had DS Cam working with my iPhone where I'd get a Tripwire notification with a snapshot. And then the snapshots just stopped working. I still get the alerts, and I can click on them and watch the video, but there is no snapshot. Just a gray bubble with an exclamation mark in it. I have DS cam on my iPhone and two iPads. Same behavior on all three, so I'm thinking this is a setting in Surveillance Station that changed things. I've looked through the settings and I don't see what it could be. Any suggestions?
 

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