Question DS Photo or Moments Auto Backup

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Question DS Photo or Moments Auto Backup

1
0
NAS
DS216+II
Operating system
Windows
Mobile operating system
iOS
Hi Everyone,

I'm reaching out for clarity around geofence/auto backup of photos on to my NAS, mine has stopped working, and no long automatically backs up.
From reading some articles online this appears to be an IOS related problem a not so much to do with the app/synology, but others are saying their is working fine. (I think my wife's DS Photo is backing up)

So I'm looking for clarification, is it not functioning?

And are there any other work arounds to enable automatic backups? like 3rd party apps.

Thanks, Legends
 

fredbert

Moderator
NAS Support
Subscriber
1,457
615
NAS
DS218+, DS215j
Router
RT2600ac, MR2200ac
Operating system
macOS
Mobile operating system
iOS
Automatic backup is a function of the mobile app but only DS photo has geofence background initiation. Without geofence you’ll have to manually launch the DS photo / Moments app to start the backup to the NAS.

On your iPhone check Privacy / Location settings in the Settings app. Is it enabled and is it set to ‘Always’ for DS photo?

Next to check, in DS photo try removing the geofence location and recreate it.
 

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