DS1019+ Shutdown with Power Message During Data Scrubbing After Replacing a Drive

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DS1019+ Shutdown with Power Message During Data Scrubbing After Replacing a Drive

3
3
NAS
DS1019+, DS418
Operating system
  1. Windows
Mobile operating system
  1. iOS
This question is open with Synology Support but it's a little slow and I need to make I don't have more serious issues on the way.
I started getting a Synology_NAS was shutdown improperly while running a Data Scrubbing after replacing an 8TB drive with a 16TB drive, both Seagate Ironwolf.
I removed an 8TB drive from my DS1019+ and replaced with a 16TB drive (IronWolf NAS) and started the rebuild on Wednesday. At some point in Step 2, I received a notification the NAS had been improperly shutdown and had restarted. The build process appeared to have recovered and the rebuild completed about 2 days later. Shortly after the rebuild completed, the NAS started a Data Scrubbing process. It was about 30% completed when I received another alert of a shutdown and restart.

The DS1019+ and DS418 are both on a UPS that shows 100% availability. There have been no power interruptions that would have caused the NAS to shutdown and the DS418 has not experienced any issues. I didn't see anything unusual in the log and I'm running the current DSM release.

As of today, the NAS has restarted 4 times all when either running the rebuilding of a new drive (once) or when running the data scrubbing process. On Saturday morning, (2/5) there was an actual power failure and the NAS shutdown per the UPS control. Once the power was restored, the scrub resumed, and the NAS restarted again several hours later. I have been monitoring the scrub and it seems to restart every time the scrub reaches about 40% complete. Yesterday, I suspended the scrub and the NAS has not restarted since.

The issues all started with the replacement of a Seagate 8TB Ironwolf with a Seagate 16TB Ironwolf drive. I have 2 of those in the array already. Is it possible the drive is causing some issue? I do have 2 more 16TB drives to install to replace the other 8TB drives. Should I remove the most recent 16TB drive and try another one - defective perhaps? Or just run the Smart check on the newest drive? Or something else altogether?
 
This question is open with Synology Support but it's a little slow and I need to make I don't have more serious issues on the way.
I started getting a Synology_NAS was shutdown improperly while running a Data Scrubbing after replacing an 8TB drive with a 16TB drive, both Seagate Ironwolf.
I removed an 8TB drive from my DS1019+ and replaced with a 16TB drive (IronWolf NAS) and started the rebuild on Wednesday. At some point in Step 2, I received a notification the NAS had been improperly shutdown and had restarted. The build process appeared to have recovered and the rebuild completed about 2 days later. Shortly after the rebuild completed, the NAS started a Data Scrubbing process. It was about 30% completed when I received another alert of a shutdown and restart.

The DS1019+ and DS418 are both on a UPS that shows 100% availability. There have been no power interruptions that would have caused the NAS to shutdown and the DS418 has not experienced any issues. I didn't see anything unusual in the log and I'm running the current DSM release.

As of today, the NAS has restarted 4 times all when either running the rebuilding of a new drive (once) or when running the data scrubbing process. On Saturday morning, (2/5) there was an actual power failure and the NAS shutdown per the UPS control. Once the power was restored, the scrub resumed, and the NAS restarted again several hours later. I have been monitoring the scrub and it seems to restart every time the scrub reaches about 40% complete. Yesterday, I suspended the scrub and the NAS has not restarted since.

The issues all started with the replacement of a Seagate 8TB Ironwolf with a Seagate 16TB Ironwolf drive. I have 2 of those in the array already. Is it possible the drive is causing some issue? I do have 2 more 16TB drives to install to replace the other 8TB drives. Should I remove the most recent 16TB drive and try another one - defective perhaps? Or just run the Smart check on the newest drive? Or something else altogether?
UPDATE:
Synology Support finally got back to me and approved an RMA replacement of the unit. While waiting for the unit to arrive, I went ahead and removed my SSD cache pool in preparation for the new unit. I also came across the setting to update the drive database. I recalled that all of my drives had been Seagate Ironwolf NAS with firmware SC61 and the new drive I had added was firmware EN02. I wondered if updating the database would provide some drive information that was incorrect for the new drive, so I restarted the Data Scrubbing process. This time it completed with no restarts, so I notified Synology Support for further analysis. They spent some time in my system last night and think the incorrect power failure restart was actually being caused by some bug in the caching system. So, no final resolution just yet, but it is being investigated as a caching issue. I'll update when I know more.
 
UPDATE:
Synology Support finally got back to me and approved an RMA replacement of the unit. While waiting for the unit to arrive, I went ahead and removed my SSD cache pool in preparation for the new unit. I also came across the setting to update the drive database. I recalled that all of my drives had been Seagate Ironwolf NAS with firmware SC61 and the new drive I had added was firmware EN02. I wondered if updating the database would provide some drive information that was incorrect for the new drive, so I restarted the Data Scrubbing process. This time it completed with no restarts, so I notified Synology Support for further analysis. They spent some time in my system last night and think the incorrect power failure restart was actually being caused by some bug in the caching system. So, no final resolution just yet, but it is being investigated as a caching issue. I'll update when I know more.
RESOLVED:
Synology Support applied a hot patch to my NAS that corrected the R/W cache issue causing the restarts.
 
RESOLVED:
Synology Support applied a hot patch to my NAS that corrected the R/W cache issue causing the restarts.
Looks like I'm having a similar problem with an RS3618XS
6 x 14TB Ironwolf pro drives and keeps randomly shutting down when optimising the drives! Just replaced unit via Synology help and the new unit is exhibiting the same behaviour!

On a UPS with no power interuptions
 

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