DS1821+ Issue sharing folder

[Gibsonm]

Good morning,

I've just purchased a DS1821+ with 4x 8TB drives, running DSM 7.1.

Using NASCompares "Synology NAS Setup Guide Part I - 2021/2022 - DSM 7 - RAID - VOLUMES - SHARES - MAPPED DRIVES"

I've created a SHR pool and a volume.

I think I've shared it correctly and have setup relevant users, etc.

My issue is when I come to map it, the Synology Assistant doesn't allow me to log in.

Right clicking on the NAS and selecting "Map Drive" results in:

From the video, I had expected to be asked to provide a UserID and password. Hitting "next" results in:

There is no data on the drive so if I need to "Factory Reset" or similar, happy to.

 

[Coop777]

For whatever folders you are trying to share - did you assign user permissions to them? On my NAS, for example I have folders "Video" and "Music" with users assigned at least read permissions for them.

I can access them one of two ways within my home network:
\\nasname\video, \\Nasname\music
or via IP address - \\192.198.1.2\video, \\192.168.1.2\music

Hope that helps.

 

[Gibsonm]

Yes (as far as I know):

I wanted to make sure I got one working before adding Backups, Photos, Videos, etc.

The issue is that I don't even get asked to type in "Mark" or "zAdmin".

Or does it need to be "Full Control"?

 

[Gibsonm]

No. Changing to Full Control makes no difference - still not asked to provide login credentials.

 

[Rusty]

What happens if you try and do it without using the Assistant app? Guessing this is windows OS in question?

If so, try and use the Windows explorer and get to your nas like this: \\yourNASIP\ and hit return. Do you get asked for the credentials then?

 

[Gibsonm]

No joy:

 

[Gibsonm]

This is now a support ticket.

Meanwhile I'm confirming my return / refund options. I want a box that works.

 

[Coop777]

Is the NAS firewall enabled?

 

[Telos]

Try this... Right-click on Windows Desktop... select New/Shortcut. In the address, box enter either
\\nasname
or
\\nasipaddress <--- this is my preference, presuming you set a fixed IP for the NAS
Ignore the Browse button... Click Next… and Finish

 

[Gibsonm]

Is the NAS firewall enabled?

No, it isn't.

-- post merged: 12. Jul 2022 --

Try this... Right-click on Windows Desktop... select New/Shortcut. In the address, box enter either
\\nasname
or
\\nasipaddress <--- this is my preference, presuming you set a fixed IP for the NAS
Ignore the Browse button... Click Next… and Finish

Afraid not. Same outcome as browsing.

In any case this needs to work eventually on my wife's Mac, iPad, etc. so "Windows workarounds" aren't ideal.

 

[Coop777]

have you tried accessing it from the Mac? or another device? try a different network port on the NAS? I admit I'm a bit perplexed on this ...

 

[Gibsonm]

have you tried accessing it from the Mac? or another device? try a different network port on the NAS? I admit I'm a bit perplexed on this ...

I don't think its the network. After all I can manage the device and "see" it when I browse.

It seems to be more a user account / access privileges issue.

If Synology support come up with an answer I'll post here.

 

[Coop777]

odd because this really should be straightforward - create shared folder on NaS, create account(s) on NAS, assign account permissions and that's really about it. Windows has some strange issues connecting sometimes, which is why I asked about connecting from the Mac instead. What version of Windows are you running? MS does cripple network connectivity with the HOME version of Windows OS.

 

[Rusty]

No joy:

View attachment 10173

I don’t see ip address usage in those screenshots. Have you tried with it’s ip address?

 

[Gibsonm]

have you tried accessing it from the Mac? or another device? try a different network port on the NAS? I admit I'm a bit perplexed on this ...

Just tried the Mac after enabling AFP and its happy:

-- post merged: 15. Jul 2022 --

Try this... Right-click on Windows Desktop... select New/Shortcut. In the address, box enter either
\\nasname
or
\\nasipaddress <--- this is my preference, presuming you set a fixed IP for the NAS
Ignore the Browse button... Click Next… and Finish

That does work:

-- post merged: 15. Jul 2022 --

I don’t see ip address usage in those screenshots. Have you tried with it’s ip address?

Just did - refer above and success.

I still don't understand why the "proper" way doesn't work though.

 

[Telos]

I still don't understand why the "proper" way doesn't work though.

FWIW, you can add a manual entry to your PC's HOSTS file.

192.168.20.40 Gibson_DS1821

 

[Gerard]

Just tried the Mac after enabling AFP and its happy:

View attachment 10193

-- post merged: 15. Jul 2022 --

That does work:

View attachment 10195

-- post merged: 15. Jul 2022 --

Just did - refer above and success.

I still don't understand why the "proper" way doesn't work though.

Seem like a dns issue if you can hit it by ip . Can you ping the dns name of your nas?

-- post merged: 15. Jul 2022 --

Meanwhile I'm confirming my return / refund options. I want a box that works.

This is most certainly a configuration issue and not anything to do with “the box”

 

[Gibsonm]

Seem like a dns issue if you can hit it by ip . Can you ping the dns name of your nas?

-- post merged: 15. Jul 2022 --

This is most certainly a configuration issue and not anything to do with “the box”

While i'm thankful for the posts / suggestions, I'm not too worried about DNS.

The fundamental issue (first post) is that Synology Assistant doesn't accept the user credentials.

That's what I want to work.

I don't really want to use all these "back door" work a rounds.

 

[EAZ1964]

my best guess is that it is the windows ntlmv2 issue that is bothering you:

Enable NTLM 2 authentication - Windows Client

Describes how to enable NTLM 2 authentication.

docs.microsoft.com

there are some more posts on this forum how to correct this.

Mapping Drive in Win10

Happy New Year y'all :-) We have a Syno 1019+ that we mapped in Win 7 (!) and somehow cannot manage mapping a drive in Win 10 for another Synology NAS (220+). I think the problem is domain-related. We tried repeatedly mapping the drive via Synology Assistant and the system repeatedly times...

www.synoforum.com

I do not recommend AFP is was depreciated in 2015 by apple and it may or may not work, after each macOs update.

 

[Gibsonm]

my best guess is that it is the windows ntlmv2 issue that is bothering you:

Enable NTLM 2 authentication - Windows Client

Describes how to enable NTLM 2 authentication.

docs.microsoft.com

there are some more posts on this forum how to correct this.

Mapping Drive in Win10

Happy New Year y'all :-) We have a Syno 1019+ that we mapped in Win 7 (!) and somehow cannot manage mapping a drive in Win 10 for another Synology NAS (220+). I think the problem is domain-related. We tried repeatedly mapping the drive via Synology Assistant and the system repeatedly times...

www.synoforum.com

I do not recommend AFP is was depreciated in 2015 by apple and it may or may not work, after each macOs update.

Thanks.

While the article refers to Windows 10 in the summary, in true Microsloth fashion, its not mentioned again. The body is all about:

Enabling NTLM 2 for Windows 95, Windows 98, or Windows 98 Second Edition clients

As for AFP, the Mac is running OS X 10.11.6.