Hello
I am tasked with a Synology DS411slim NAS box which I have been unable to access.
I connected it to a router which also has a laptop connected (nothing else connected and wifi turned off). Installed Synology Assistant on the laptop.
When I power up the NAS - the drive leds light up for a few seconds then go off, a blinking blue power light and the LAN LED flickering. I waited for ages but nothing else happens.
I started Synology Assistant to see if it registered the unit but says no devices.
I tried to power down by holding in the Power button to no avail so had to unplug.
I unclipped / removed the drives and repowered but still get the same result.
I have been going thru the internet for days trying to find a solution.
Reconnected the drives, cable connected directly to a laptop that is on internet via wifi.
I have now (after many unplugging and repowering) to get the status light blinking and it is seen on Synology Assistant - which reports DSM not installed - and goes thru the installation wizard. I have done this but then hits an error 38 and will not proceed unless I open a port and contact synology...
The most important thing is to recover the digital files on it.
Many thanks for any assistance you could extend to us.
Bob Carroll
I am tasked with a Synology DS411slim NAS box which I have been unable to access.
I connected it to a router which also has a laptop connected (nothing else connected and wifi turned off). Installed Synology Assistant on the laptop.
When I power up the NAS - the drive leds light up for a few seconds then go off, a blinking blue power light and the LAN LED flickering. I waited for ages but nothing else happens.
I started Synology Assistant to see if it registered the unit but says no devices.
I tried to power down by holding in the Power button to no avail so had to unplug.
I unclipped / removed the drives and repowered but still get the same result.
I have been going thru the internet for days trying to find a solution.
Reconnected the drives, cable connected directly to a laptop that is on internet via wifi.
I have now (after many unplugging and repowering) to get the status light blinking and it is seen on Synology Assistant - which reports DSM not installed - and goes thru the installation wizard. I have done this but then hits an error 38 and will not proceed unless I open a port and contact synology...
The most important thing is to recover the digital files on it.
Many thanks for any assistance you could extend to us.
Bob Carroll