DS415play + Synology Photos - HEVC Jitter

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DS415play + Synology Photos - HEVC Jitter

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NAS
DS415play
Operating system
  1. macOS
Mobile operating system
  1. Android
I was hoping for some clarification as to why my HEVC videos (shot on Pixel 7 Pro) suffer from serious jitter/buffering when playing back remotely on Synology Photos for Android? Equivalent h.264 videos playback with no issue and I have a stable 25mbps upload speed and access my synology apps through a quickconnect address.

Is it because my Synology is an older model and does not support streaming HEVC? Would this be remedied by migrating to a modern NAS such as the DS423+?

Any advice would be greatly appreciated s this is the only thing stopping me from totally ditching google photos.
 
Wouldn't bet on the NAS just yet. I have tested some HEVC videos on an x14 model with Photos, and an iPhone, and some were loading fine, some just sound and some didn't load at all. So it seems its not the nas but the file format and your client's support to play such a video using Photos.
 
Wouldn't bet on the NAS just yet. I have tested some HEVC videos on an x14 model with Photos, and an iPhone, and some were loading fine, some just sound and some didn't load at all. So it seems its not the nas but the file format and your client's support to play such a video using Photos.

I think you might be onto something there! I just tested h.264 and h.265 videos in the synology photos web app on chrome on my android phone and macbook and both played almost perfectly. The h.264 video has an option to play high quality instead of original which was fine and smooth and the h.265 performed perfectly without and settings changes.

I guess this is good news in terms of not needing to upgrade my NAS just yet but it is a bit frustrating not being able to play back videos on my phone. I'm using VLC as my player with the Synology photos app as it doesn't natively play the videos if there are any other solutions people have had better results with I'd love to try them out.
 

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