DS920+ status light orange & beeping, cannot connect to DSM but can connect through mapped drive

[Gene]

While reaching behind my DS920+ and DX517 I bumped the DX517 power cord and the unit shut off. I could not connect to the NAS because all 9 drives are one volume. Received "catastrophic error" message in Assistant. Start/Stop button on DS920+ would not shut off device so I unplugged it. Then plugged in both devices and turned them on. They booted and all drive lights came on. DS920+ status light is orange and unit is beeping. I cannot connect via QuickConnect because during authentication it says message is being sent to my mobile device, but no message is received. It wants me to select one of three 2-digit numbers but it does not arrive. Instead, the Secure Signin app only shows the 6-digit number. The account page of the app says "session expired. Please tap to sign in." After multiple attempts I now get message "The account or password is invalid." This happens on my phone and both laptops.

Assistant (connecting over house wireless) says unit is ready, but I cannot connect to DSM.

I can connect to the NAS from a laptop connected to LAN port 2 using the mapped drives. All files seem to be present and readable but are Read Only, so I cannot add files. My problems remain the status light, the beeping, and inability to connect through QuickConnect or mapped drives unless connected to the LAN 2 port. Therefore, I cannot get into DSM to get to Storage Manager, even though I can see my files.

Internet in the house is working. I checked the Ethernet cable for a solid connection on both ends (but haven't replaced it yet).

I have checked the Synology website and QuickConnect service is working.

I am a new NAS owner and Google searches and Forum searches have not helped. Can you please advise? Thanks.

 

[marco]

Hello, I think that you need to reset your device.
Here the instructions

 

[Telos]

While reaching behind my DS920+ and DX517 I bumped the DX517 power cord and the unit shut off. I could not connect to the NAS because all 9 drives are one volume. Received "catastrophic error" message in Assistant.

This sounds fatal. It is not recommended to span pools across hardware. Yours is a textbook case.

I would open a support request with Synology. They may have some secret CLI sauce that can help you recover.

Otherwise, this may be a do over from backups.

 

[Gene]

Hi Marco, thanks very much. That worked, and got me in. I reset the password and am now backing up my data to an external HDD. The Synology instructions say now to contact support to "rescue" my data. So I am submitting a ticket.

Telos, thanks. I have heard one should not span volumes onto an expansion unit. The SATA cable is firmly screwed in so it did not come off; just the power cord.

I am submitting a support ticket to see what they can do for me.

Thanks, guys.

 

[Gerard]

I cannot connect via QuickConnect because during authentication it says message is being sent to my mobile device, but no message is received. It wants me to select one of three 2-digit numbers but it does not arrive. Instead, the Secure Signin app only shows the 6-digit number.

I think there’s a link on the bottom that would have said sign in using another method. From there you could’ve have chosen to use the TOTP codes (6 digit codes)