Solved DSM cannot update

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Solved DSM cannot update

I get the error "The operation failed. Please login to DSM again and retry"

I also cannot restart or power off the NAS from the DSM menu. Clicking the button shows a dialog box claiming to restart or shutdown the NAS but nothing actually happens.

I also tried to hold down the power button to manually shutdown the NAS, but the power button keeps blinking and doesn't actually shutdown the NAS.

I tried reaching out to synology but their support page just doesn't load after thr initial exchange where they asked me to hold down the power button to shutdown.
 

Rusty

Moderator
NAS Support
3,417
1,014
www.blackvoid.club
NAS
DS718+, DS918+, 2x RS3614RPxs+
Router
  1. RT1900ac
  2. RT2600ac
  3. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
Definitely manually power cycle the nas. What model is in question?
 

Telos

Subscriber
1,433
492
NAS
DS418play, DS213j, DS3622+, DSM 7.1.4-11091
If SSH... login as admin

then

sudo su

enter admin password, then...

echo 0 >/dev/ttyS1 #normal shutdown

alternatively...
echo C >/dev/ttyS1 #hard reset

echo 1 >/dev/ttyS1 #instant poweroff

echo 0 >/dev/ttyS1 #normal shutdown

reboot #normal reboot
 

fredbert

Moderator
NAS Support
Subscriber
2,158
871
NAS
DS1520+, DS218+, DS215j
Router
  1. RT2600ac
  2. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
what's wrong with shutdown -h now ?

Full details using shutdown --help .
 

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