Solved DSM cannot update

[spar09]

I get the error "The operation failed. Please login to DSM again and retry"

I also cannot restart or power off the NAS from the DSM menu. Clicking the button shows a dialog box claiming to restart or shutdown the NAS but nothing actually happens.

I also tried to hold down the power button to manually shutdown the NAS, but the power button keeps blinking and doesn't actually shutdown the NAS.

I tried reaching out to synology but their support page just doesn't load after thr initial exchange where they asked me to hold down the power button to shutdown.

 

[Rusty]

Definitely manually power cycle the nas. What model is in question?

 

[Telos]

If SSH... login as admin

then

sudo su

enter admin password, then...

echo 0 >/dev/ttyS1 #normal shutdown

alternatively...
echo C >/dev/ttyS1 #hard reset

echo 1 >/dev/ttyS1 #instant poweroff

echo 0 >/dev/ttyS1 #normal shutdown

reboot #normal reboot

 

[fredbert]

what's wrong with shutdown -h now ?

Full details using shutdown --help .

 

[spar09]

Definitely manually power cycle the nas. What model is in question?

DS418 play

Telos and fredbert:

I will try to shutdown through SSH in the evening

 

[spar09]

shutdown through ssh worked and on the next start the update worked as well.

Thanks everyone

 

[Telos]

Woohoo... glad to hear that

 

[samgangee]

thank you i have been having an issue with doing a manual install of the upgrade package for plex v1.25 on dsm7, installing and using firefox to log into the dsm has resolved my issue