DSM wont install on DS218+

[Voske11]

Hello everyone,

This weekend I acquired a DS218+. I already had an old DS212J. I migrated the disks and tried to install DSM. However it gets stuck right around the 56% mark. I had a spare WD Red laying around, but it shows the same issue. Synology Assistant can find the DS218+. I also followed the recommended update paths from the Synology site. Issues pertains. I learned that once it fails Telnet is being opened, so I logged in and watch the logs while its was trying to install. To be fair O don’t know what’s going wrong. It seems like it’s uploading the .pat file, extracts it, installs, but at some point starts throwing errors around “synoboot mounting”. Can someone maybe help me out to solve this mystery? I added the log below:

Jan 1 00:09:43 synocodesign: synohamessaged-update: OK

Jan 1 00:09:43 install.cgi: RemoveUpgradeFile: Remove /tmpData/[email protected]...

Jan 1 00:09:43 install.cgi: Verify checksum of [/tmpData/upd@te]...

Jan 1 00:09:44 install.cgi: Pass checksum of /tmpData/upd@te...

Jan 1 00:09:44 updater: updater.c:6814 Start of the updater...

Jan 1 00:09:44 updater: updater.c:3229 orgBuildNumber = 24922, newBuildNumber=42218

Jan 1 00:09:44 updater: util/updater_util.cpp:86 fail to read company in /tmpRoot//etc.defaults/synoinfo.conf

Jan 1 00:09:44 updater: updater.c:7092 ==== Start flash update ====

Jan 1 00:09:44 updater: updater.c:7096 This is X86 platform

Jan 1 00:09:44 updater: boot/boot_lock.c(228): failed to mount boot device /dev/synoboot2 /tmp/bootmnt (errno:2)

Jan 1 00:09:44 updater: updater.c:6512 Failed to mount boot partition

Jan 1 00:09:44 updater: updater.c:3136 No need to reset reason for v.24922

Jan 1 00:09:44 updater: updater.c:7703 Failed to accomplish the update! (errno = 21)

Jan 1 00:09:44 install.cgi: ninstaller.c:1593 Executing [/tmpData/upd@te/updater -v /tmpData > /dev/null 2>&1] error[21]

Jan 1 00:09:45 install.cgi: ninstaller.c:129 Mount partion /dev/md0 /tmpRoot

Jan 1 00:09:45 install.cgi: ninstaller.c:1562 Moving updater for configuration upgrade...cmd=[/bin/mv -f /tmpData/upd@te/updater /tmpRoot/.updater > /dev/null 2>&1]

Jan 1 00:09:45 install.cgi: ninstaller.c:158 umount partition /tmpRoot

Jan 1 00:09:45 install.cgi: ErrFHOSTCleanPatchDirFile: After updating /tmpData/[email protected]=[/bin/rm -rf /tmpData/upd@te > /dev/null 2>&1]

Jan 1 00:09:45 install.cgi: ErrFHOSTCleanPatchDirFile: Remove /tmpData/[email protected]...

Jan 1 00:09:45 install.cgi: ErrFHOSTDoUpgrade(1845): child process failed, retv=-21

Jan 1 00:09:45 install.cgi: ninstaller.c:1862(ErrFHOSTDoUpgrade) err=[-1]

Jan 1 00:09:45 install.cgi: ninstaller.c:1866(ErrFHOSTDoUpgrade) retv=[-21]

Jan 1 00:09:45 install.cgi: install.c:462 Upgrade for reinstll by the download patch fail.

Jan 1 00:09:45 install.cgi: install.c:692 Upgrade by download patch fail.

Jan 1 00:00:00 install.cgi: ninstaller.c:158 umount partition /tmpData

 

[Telos]

Which DSM version did those drives carry? If you return those drives to the older unit, does it boot normally?

Generally speaking this is not a desirable drive migration. If successful the new unit will retain the 16 TB limit of the existing volume. Additionally, you will miss out on the advantages of a btrfs formatted system.

 

[nthkmf]

Download dsm for ds218+ to your pc/laptop, connect ds228+ directly to your pc/laptop, use syno assistant to search for nas and try to install. Good luck.

 

[Telos]

Download dsm for ds218+

DSM upgrades require a specific sequence... For example...

 

[Voske11]

I put the drives back in the DS212J. I did prompt me to install DSM again. So I did and they ate functioning normally in the DS212J. I did mention I popped in a new drive in the DS218+ which gives the same error. In Synology Assistant it shows the DS218+ as migratable now (new drive installed) and the DSM version as 6.2.2-24922 Update 4.
[automerge]1712035297[/automerge]

Download dsm for ds218+ to your pc/laptop, connect ds228+ directly to your pc/laptop, use syno assistant to search for nas and try to install. Good luck.

Tried this with a UTP cable but it cant find the DS in Assistant.

 

[nthkmf]

DSM upgrades require a specific sequence... For example...

Got it. It seems the nas was not upgraded from the time it was home.
[automerge]1712044067[/automerge]

I put the drives back in the DS212J. I did prompt me to install DSM again. So I did and they ate functioning normally in the DS212J. I did mention I popped in a new drive in the DS218+ which gives the same error. In Synology Assistant it shows the DS218+ as migratable now (new drive installed) and the DSM version as 6.2.2-24922 Update 4.
[automerge]1712035297[/automerge]

Tried this with a UTP cable but it cant find the DS in Assistant.

It used the very old version of DSM. So, ds218+ has new drive with dsm 6.2.2. You can install this, right? After this, try to upgrade to newer version until it got 7.2.1. Keep in mind that some version may not be download directly from DSM. In this case, download it manually and update on your own. Happy to see it can be searched and find out its DSM version.

 

[Voske11]

Got it. It seems the nas was not upgraded from the time it was home.
[automerge]1712044067[/automerge]

It used the very old version of DSM. So, ds218+ has new drive with dsm 6.2.2. You can install this, right? After this, try to upgrade to newer version until it got 7.2.1. Keep in mind that some version may not be download directly from DSM. In this case, download it manually and update on your own. Happy to see it can be searched and find out its DSM version.

Unfortunately I get the same error also for that DSM version. I beginning to think it has something to do with the USB DOM flash. Maybe it got corrupted somehow.

 

[Telos]

Unfortunately I get the same error also for that DSM version.

Since you didn't tell us previously that you are on v6.2.2, the upgrade path is different.

Did you use that?

 

[Voske11]

Unfortunately that is the exact path I tried to follow. Just gets stuck with the same errors as displayed in the log of the OP

 

[nthkmf]

Unfortunately that is the exact path I tried to follow. Just gets stuck with the same errors as displayed in the log of the OP

If there is no data on new drive. Try to swap 2 drives on da218+ and try to install the dsm gain?