DSM7.1 advanced Media extension do not install

Currently reading
DSM7.1 advanced Media extension do not install

883
297
NAS
DS620slim, DS415+
Operating system
  1. Linux
  2. macOS
  3. Windows
Mobile operating system
  1. Android
  2. iOS
Upgraded my DS415+ and the DS620Slim to the 7.1
No issues at all at the good old DS415+, the package opens fine and shows the HEVC and AAC codecs .

On DS620Slim, the advanced media extensions do not download. It opens with a screen that tells me to press a button to download the licence for media extensions. but nothing happens.
Made the restart, waited for a day and still no download. I am logged in the synology account as shown in the configuration screen.

Any idea?
 
Solution
I did but did not help.
The issue is solved by the way, Support asked me to use another browser (I did use safari on mac and ipad), by using chrome on PC it worked instantly…
Not sure why the DS415+ worked right away, but case closed…
I did but did not help.
The issue is solved by the way, Support asked me to use another browser (I did use safari on mac and ipad), by using chrome on PC it worked instantly…
Not sure why the DS415+ worked right away, but case closed…
 
Upvote 0
Solution
Last edited:
It could be related to Safari's cross-origin restrictions feature. It's got me before when clicking to access Synology account from within a DSM browser tab. Mostly happened when trying to purchase [the free] SRM VPN licences or the old exFAT licence. Also in DSM 7 beta it caused issues setting up logins to remote DSM NAS for Hyper Backup. Doesn't happen now.

This is still something I keep in mind if things don't work as expected. Enable the Develop menu item in Safari and temporarily disable the feature.

1650540192654.png
 
Upvote 0

Create an account or login to comment

You must be a member in order to leave a comment

Create account

Create an account on our community. It's easy!

Log in

Already have an account? Log in here.

Similar threads

Nothing special to do it. The missing GUI setting does nothing more than write the additional options...
Replies
5
Views
1,537
No offense to anyone here, but you should never run a patch that was posted by a random user. This is how...
Replies
16
Views
4,820
  • Poll
I'm a new user, so I have no experience with previous versions. As a new user, DSM7 has been easy to work...
Replies
18
Views
3,088
Thanks, I never used, so uninstalled and it works, super ! Again, thanks for the support
Replies
2
Views
1,230
I solved this issue by unchecking manual DNS (was set to google 8888). Symptoms are slow initial login...
Replies
13
Views
4,419
In DSM6, I was able to see a nice graphical representation of the cache usage for my SSD cache - I'm...
Replies
0
Views
635
Lol. This did veer off course. I'm not saying they're immune, just that it's another level of hacking...
Replies
15
Views
4,511

Welcome to SynoForum.com!

SynoForum.com is an unofficial Synology forum for NAS owners and enthusiasts.

Registration is free, easy and fast!

Back
Top