That’s good news. If only level 1 support wouldn’t have added the speed humps in the process, this wasn’t too bad.I've just had an update from Synology and there will be a revision to the Synology drivedb.db sometime on Friday 17 Jun 2022 (ie don't try until the next day).
It is unclear to me if they have added my specific drives only or made efforts to update drivedb.db to the current standard.
Progress though, painful as it has been to get this far.
so the research was not unnecessaryIt is unclear to me if they have added my specific drives only or made efforts to update drivedb.db to the current standard.
However, either the creator of this type of support:@Gerard - Indeed and you have to question their motives and the wisdom of viewing customers as 'the enemy within' and to be fought whenever possible.
I'd venture that normal consumers would not have fought so hard or have the knowledge required to root-around inside DSM and try to rectify the code.
find <path> -mmin -2 -ls
converted = to the time of SMART DB update Fri Jun 17 2022 14:31:47
Yep I had the datasheet for a while now that included the 4TB one.they did briefly cover a new smaller 3.5" drive with 4TB of storage (HAT5300)
Reason why Syno activated the "Extended warranty plus", but I hear youno support package - not even a basic 24-hour replacement plan.
Like I said casualties in these transition periods. Again, the stock atm is low, and I'm sure they have to be aware this will have to change if they want to push Apple-like mind set regarding their devices, services and customer support.now it is dead in the water
The fact that Syno locks the use of disks widely does not mean that it will improve the quality of DSM or their support.
This is just profit-driven activity. It has nothing to do with a better customer experience. Let's name things the way they really are.