Hi, A while back I raised a ticket with Synology support regarding why the E10M20-T1 card doesn't show as a compatible piece of hardware I have (DS3617xs)
I can easily say at this point that the reply I had, I was less than impressed with, where the person simply pointed me to the same compatibility list I can manage to find myself.
Anyway, the burning question for me really is why does Synology launch a product that is compatible with newer versions of a NAS box, some may even argue, consumer rated devices like the 6x and 8x bays, but for slightly longer-standing customers that have a slightly older piece of kit, we are left to hang.
Can't say I had many bad complaints about Synology as a whole until now, but the launch of this card was a much-awaited piece of kit, and having it not as an option for the hardware I have here is, to say the least, a huge frustration, and to the point where no one has really explained why this is the case?
Does anyone here has had any better success in getting more out of their support people?
thank you
I can easily say at this point that the reply I had, I was less than impressed with, where the person simply pointed me to the same compatibility list I can manage to find myself.
Anyway, the burning question for me really is why does Synology launch a product that is compatible with newer versions of a NAS box, some may even argue, consumer rated devices like the 6x and 8x bays, but for slightly longer-standing customers that have a slightly older piece of kit, we are left to hang.
Can't say I had many bad complaints about Synology as a whole until now, but the launch of this card was a much-awaited piece of kit, and having it not as an option for the hardware I have here is, to say the least, a huge frustration, and to the point where no one has really explained why this is the case?
Does anyone here has had any better success in getting more out of their support people?
thank you