'Failed to install the file. The file is probably corrupted.' (On new install).

[Ignatz]

Hi, I joined this forum because I'm getting this error message. I know that this can be caused by not following the recommended DSM upgrade path, but I'm not trying to update from an earlier version of DSM. This is a brand new install. Any ideas what I can try? (I've re-downloaded the .pat file and tried installing on several Macs). All I'm trying to do is set up my DS218j to serve audio files to a streamer, nothing fancy...

TIA,

Tim

 

[fredbert]

Welcome to the forum.

Which file have you downloaded? Another thing, the NAS may have been used before and it will have logged the DSM version it was using… you can’t install a version earlier than that, well not without accessing the NAS and editing this record.

 

[Ignatz]

Welcome to the forum.

Which file have you downloaded? Another thing, the NAS may have been used before and it will have logged the DSM version it was using… you can’t install a version earlier than that, well not without accessing the NAS and editing this record.

Hi, Fredbert – thanks for the quick reply. I downloaded the file from the Synology download centre by entering my model number: it’s DSM_DS218j_64570.pat, which is DSM 7.2.

The NAS was sold to me as new. When I got the disks out and plugged them into a Mac (via a caddy), they were completely unreadable, which I thought meant that they had never been set up. If they had been set up, is there any way of downloading older versions of DSM to try?

 

[fredbert]

The Mac doesn’t support the file system types that the NAS uses, and if they have been used then it’s likely they have been setup as a RAID configuration too.

This is the archive site for downloading the different DSM installers. The ones that are 100‘s of MB are full installers and the small ones are patchers. Look for your NAS in the file name.

Synology Archive Download Site - Index of /download/Os/DSM

archive.synology.com

To pick a path of update use the Download Center and say DSM version you’re guessing to start from…

Download Center - download | Synology Inc.

Centralize data storage and backup, streamline file collaboration, optimize video management, and secure network deployment to facilitate data management.

www.synology.com

 

[Ignatz]

The Mac doesn’t support the file system types that the NAS uses, and if they have been used then it’s likely they have been setup as a RAID configuration too.

This is the archive site for downloading the different DSM installers. The ones that are 100‘s of MB are full installers and the small ones are patchers. Look for your NAS in the file name.

Synology Archive Download Site - Index of /download/Os/DSM

archive.synology.com

To pick a path of update use the Download Center and say DSM version you’re guessing to start from…

Download Center - download | Synology Inc.

Centralize data storage and backup, streamline file collaboration, optimize video management, and secure network deployment to facilitate data management.

www.synology.com

Thanks again, Fredbert!!! It took some digging, but 7.0.1 seems to be the DSM that I needed (42218). DiskStation is currently restarting (it would fail at around 40% installed before). Now, am I correct in thinking that if I run the other two .pat files that I've downloaded (42261, then 64570) it would bump me up to DSM 7.2?

 

[fredbert]

Great! Now if those are the two steps Download Center says to take from 7.0.1 then yes that’s what is required to be fully up to date.

 

[Ignatz]

Great! Now if those are the two steps Download Center says to take from 7.0.1 then yes that’s what is required to be fully up to date.

Hi Fredbert... nearly out of the woods... I did an update through the Control Centre, which took the DSM version to 7.1.1. Control Centre reports that my NAS is now up to date. But there's a 7.2 + Update 1 available... OK to do a manual install?

Thanks for your help in this (I was on the verge of returning the NAS), but I really feel that Synology's exception handling could be better: rather than the obtuse error message I got, if it just told me that I was trying to update with the wrong DSM, and I needed DSM version whatever, it would have been a lot easier...

 

[Rusty]

OK to do a manual install?

The 7.01 jump was needed before either 7.1.1 or 7.2. You can jump to 7.2 as instructed on the download site with no issue.

Synology's exception handling could be better

agree!

 

[fredbert]

The reason for Control Panel not alerting you to the 7.2 update is in its release notes. I did a manual update on my DS218+.

• For the models below, you can only download the upgrade patch from Synology Download Center because you won't receive notifications for this update on your DSM.
  • FS Series: FS3017, FS2017, FS1018
  • XS Series: RS18016xs+, RS4017xs+, RS3617xs+, RS3617xs, RS3617RPxs, RS18017xs+, DS3617xs, DS3617xsII, DS3018xs
  • Plus Series: RS2416RP+, RS2416+, DS916+, DS716+II, DS716+, DS216+II, DS216+, DS1817+, DS1517+, RS2818RP+, RS2418RP+, RS2418+, RS818RP+, RS818+, DS1618+, DS918+, DS718+, DS218+, RS1219+
  • Value Series: DS416, DS416play, DS216, DS216play, DS116, RS816, DS1817, DS1517, RS217, DS418play
  • J Series: DS416slim, DS416j, DS216j, DS418j, DS218j, DS419slim, DS119j

Release Notes for DSM | Synology Inc.

Release Notes for DSM | Synology Inc.

www.synology.com

 

[Ignatz]

The reason for Control Panel not alerting you to the 7.2 update is in its release notes. I did a manual update on my DS218+.

Release Notes for DSM | Synology Inc.

Release Notes for DSM | Synology Inc.

www.synology.com

Cheers, Fredbert, will update tomorrow… although pretty academic at this point: the NAS doesn’t seem to have solved the problem it was bought to solve (made it much worse, in fact), so, unless a call to Naim tomorrow sorts everything out (they recommended I buy a NAS, rather than relying on the iTunes library on my Mac Mini), it’s going back…

 

[fredbert]

What did they say to use? Media Server or SMB file sharing?

If it’s SMB file sharing then Naim might be like other music devices and still want to use SMB v1, which is well known to be vulnerable and why DSM defaults to v2. It’s in Control Pane if you really want to downgrade SMB version.

On my Denon HEOS I don't use the network file share option as that still only supports SMB v1. But I do run Media Server on the NAS and access it using the HEOS iOS app and direct DLNA/UPnP to whichever amp or speaker.

 

[Ignatz]

Fredbert – they suggested I run Asset UPnP, but it seems to be working now with MinimServer… I just had to roll back in the Naim app, and choose MinimServer from there: weird, since the ND5 XS was telling me it could see MinimServer on the DS218j… Personally, I find all this streaming nonsense a bit tiresome: I’d much rather have my files resident locally on physical media; the Naim app supports this via USB, but you don’t get the artwork or management options you get with streaming… that’s why I’m eyeing the Eversolo DMP A6 (which is getting some rave reviews and has amazing software support for locally-stored files).

I’ll have a look at Media Server…

 

[fredbert]

Media Server is Synology's DLNA/UPnP streaming server. Last time I looked the MinimServer had a licence fee, but if you can afford Naim ... !!

I'm not going to compare Denon's implementation vs Naim's but if they are anyway similar for USB/local storage then I have found the track presentation to be better with the DLNA/UPnP server. The local trawling of the files in folders didn't give as good a listing. I forget exactly what was much worse, but it was and I don't use USB for this reason.

In Media Server you can create your own customised DMA menu style. This is some of mine that I created to be able to access the different media folder (HiQ, ALAC 16-bit 'CD', sub-ALAC (std)). You just have to add the music folders to the Indexing Service. I found HEOS app added icons to certain menu names, so I re-used them when I could.

I'm pretty certain that MinimServer does all this and more, which will be why people use it. I would try their Starter licence then the 30-day full Trial and compare against Media Server.

I've not used Asset UPnP but I do use their dBpoweramp and PerfectTUNES. I've been though all my library with PerfectTunes to tweak metadata tags and artwork.