DSM 7.0 Failing to connect to Active Insight on DSM 7.0

[beerglass007]

I's struggling to get Active Insight working on DSM 7.0 has anyone else had these problems ?

When trying to enable its asking to enable NTP because of time sync but again fails

-- post merged: 21. Jan 2021 --

This is the area you enable Active insight but when ticking the box it doesn't work due to NTP

 

[Rusty]

NTP because of time sync but again fails

Have you tried using a different NTP server?

 

[beerglass007]

Have you tried using a different NTP server?

Yeah no joy

Have you got it working ?

 

[Rusty]

Yeah no joy

Have you got it working ?

Yes already in closed preview before beta. Working just fine.

 

[Rusty]

Yeah no joy

Are you sure your NAS internet access?

 

[beerglass007]

Are you sure your NAS internet access?

Yes. I've fully rebuilt it after the other day and this is a new build on DSM 7

ash-4.4# ping pool.ntp.org
PING pool.ntp.org (44.155.254.17) 56(84) bytes of data.
64 bytes from 44.155.254.17 (44.155.254.17): icmp_seq=1 ttl=46 time=36.2 ms
64 bytes from 44.155.254.17 (44.155.254.17): icmp_seq=2 ttl=46 time=24.3 ms
64 bytes from 44.155.254.17 (44.155.254.17): icmp_seq=3 ttl=46 time=32.9 ms
64 bytes from 44.155.254.17 (44.155.254.17): icmp_seq=4 ttl=46 time=27.3 ms
64 bytes from 44.155.254.17 (44.155.254.17): icmp_seq=5 ttl=46 time=26.10 ms
64 bytes from 44.155.254.17 (44.155.254.17): icmp_seq=6 ttl=46 time=38.5 ms
64 bytes from 44.155.254.17 (44.155.254.17): icmp_seq=7 ttl=46 time=28.3 ms

ash-4.4# more ntp.conf
server pool.ntp.org iburst prefer
server 127.127.1.0 minpoll 6 maxpoll 10 iburst
includefile /usr/share/ntp/ntp-restrict-serveron.conf
includefile /usr/share/ntp/ntp-common.conf
includefile /etc/ntp.conf.user
ash-4.4#

ash-4.4# ntpdc -c sysinfo
localhost: timed out, nothing received
***Request timed out
ash-4.4#

-- post merged: 21. Jan 2021 --

I'm running the Video Security app and this requires NTP so surely must be working but isn't showing

Very odd

 

[Rusty]

UDP/123 port closed on any firewalls that you have?