failing to upgrade DSM 6.1.7-15284 update 3

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failing to upgrade DSM 6.1.7-15284 update 3

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NAS
ds916+
Operating system
  1. Linux
Mobile operating system
  1. Android
Hi synoforums - I'm trying to update my DS916+ - its on DSM 6.1.7-15284 update 3 - I'd like to eventually go to version 7 something - AFAIK the next version for me should be 6.2.4-25556

Attempting to update from the control panel via the GUI gets me;

updating DSM on your Diskstation. This will take about 10 minutes. Please wait...

..followed almost immediately by ;

An Error occurred while updating DNS on the virtualization cluster. Please restart and try again.

syslog events while this is happening are :-

tail -f /var/log/messages :-
2023-08-28T10:53:27+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:53:28+10:00 nas01 updater: ccc.cpp:85 CCC host upgrade pre-hardchecking...
2023-08-28T10:53:28+10:00 nas01 updater: ccc.cpp:103 New version DSM is INCOMPATIBLE
2023-08-28T10:53:28+10:00 nas01 updater: updater_util.c:1175 Unknown error -1 when precheck
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:872 VideoStation INFO access failed
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:818 [CheckPackageSizeFullVolume] Find [8] internal volume, external volume count= [0]
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:827 CheckPackageSizeFullVolume, err=0
2023-08-28T10:53:29+10:00 nas01 updater: ccc.cpp:165 CCC host upgrade pre-softchecking...
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:476 VMM precheck softcheck error: [-1].
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:663 /volume1/@autoupdate/DiskCompatibilityDB.tar does not exist
2023-08-28T10:54:47+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:268 Verify checksum of [//upd@te]...
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:273 Pass checksum of //upd@te...
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:516 ==== Start updater pre-hook ====
2023-08-28T10:54:48+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:273 CCC host upgrade preparing...
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:293 New version DSM is INCOMPATIBLE
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:255 Failed to find upgrade prepare binary
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:326 CCC upgrade prepare failed
2023-08-28T10:54:48+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T10:54:48+10:00 nas01 updater: updater_hook.c:87 upgrade flow is interruptted by hard type pre-hook, err=57
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:522 Updater pre-hook failed, err=57
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:601 ==== Start updater post-hook ====
2023-08-28T10:54:48+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:54:49+10:00 nas01 updater: ccc.cpp:354 Failed to exec /var/packages/Virtualization/target/bin/synoccctool, file not exist
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook_post_lib.c:31 Failed to rollback upgrade prepare, ret: -1
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook.c:95 post-hook of version 0 failed, err=255
2023-08-28T10:54:49+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:605 ==== Finish updater post-hook ====
2023-08-28T10:54:49+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:733 Failed to unpack firmware.

..I also tried updating using the CLI utility, with no more success;

bash-4.3# synoupgrade --download
UPGRADE_DOWNLOADDSM
New update has been downloaded
bash-4.3# synoupgrade --start
UPGRADE_STARTUPGRADE
Start DSM update...
Upgrade start failed or upgrade file is not ready

Syslog events while that happens are ;

bash-4.3# tail -f /var/log/syslog
-2023-08-28T12:51:21+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:268 Verify checksum of [//upd@te]...
-2023-08-28T12:51:22+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:273 Pass checksum of //upd@te...
2023-08-28T12:51:22+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:85 CCC host upgrade pre-hardchecking...
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:103 New version DSM is INCOMPATIBLE
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:1175 Unknown error -1 when precheck
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:872 VideoStation INFO access failed
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:818 [CheckPackageSizeFullVolume] Find [12] internal volume, external volume count= [0]
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:827 CheckPackageSizeFullVolume, err=0
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:165 CCC host upgrade pre-softchecking...
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:476 VMM precheck softcheck error: [-1].
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:523 mv //upd@te/disk-compatibility/dx213_v7.version /var/lib/disk-compatibility/dx213_v7.version failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:613 Fail to update /var/lib/disk-compatibility/dx213_v7.version with //upd@te/disk-compatibility/dx213_v7.version
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:523 mv //upd@te/disk-compatibility/dx213_v7.db /var/lib/disk-compatibility/dx213_v7.db failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:616 Fail to update /var/lib/disk-compatibility/dx213_v7.db with //upd@te/disk-compatibility/dx213_v7.db
...hundreds of lines of failing to move disk-compatibility files removed for brevity
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:516 ==== Start updater pre-hook ====
2023-08-28T12:51:23+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:273 CCC host upgrade preparing...
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:293 New version DSM is INCOMPATIBLE
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:255 Failed to find upgrade prepare binary
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:326 CCC upgrade prepare failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T12:51:23+10:00 nas01 updater: updater_hook.c:87 upgrade flow is interruptted by hard type pre-hook, err=57
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:522 Updater pre-hook failed, err=57
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:601 ==== Start updater post-hook ====
2023-08-28T12:51:23+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:24+10:00 nas01 updater: ccc.cpp:354 Failed to exec /var/packages/Virtualization/target/bin/synoccctool, file not exist
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook_post_lib.c:31 Failed to rollback upgrade prepare, ret: -1
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook.c:95 post-hook of version 0 failed, err=255
2023-08-28T12:51:24+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:605 ==== Finish updater post-hook ====
2023-08-28T12:51:28+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:733 Failed to unpack firmware.

..any suggestions on what might be failing, and what I might do to fix it - or just where I might look to find out more ?

Thanks.
 
Welcome to the forum.

Your update path should be this:

1693220590909.png


Have you managed to download these installations using the Download Center web page and then using the Control Panel Update and Restore (manual) option?

Ofc, make sure you have the 916 versions (for example DSM_DS916_25556.pat) and not some other model.
 

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