- 1
- 0
- NAS
- ds916+
- Operating system
- Linux
- Mobile operating system
- Android
Hi synoforums - I'm trying to update my DS916+ - its on DSM 6.1.7-15284 update 3 - I'd like to eventually go to version 7 something - AFAIK the next version for me should be 6.2.4-25556
Attempting to update from the control panel via the GUI gets me;
updating DSM on your Diskstation. This will take about 10 minutes. Please wait...
..followed almost immediately by ;
An Error occurred while updating DNS on the virtualization cluster. Please restart and try again.
syslog events while this is happening are :-
tail -f /var/log/messages :-
2023-08-28T10:53:27+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:53:28+10:00 nas01 updater: ccc.cpp:85 CCC host upgrade pre-hardchecking...
2023-08-28T10:53:28+10:00 nas01 updater: ccc.cpp:103 New version DSM is INCOMPATIBLE
2023-08-28T10:53:28+10:00 nas01 updater: updater_util.c:1175 Unknown error -1 when precheck
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:872 VideoStation INFO access failed
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:818 [CheckPackageSizeFullVolume] Find [8] internal volume, external volume count= [0]
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:827 CheckPackageSizeFullVolume, err=0
2023-08-28T10:53:29+10:00 nas01 updater: ccc.cpp:165 CCC host upgrade pre-softchecking...
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:476 VMM precheck softcheck error: [-1].
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:663 /volume1/@autoupdate/DiskCompatibilityDB.tar does not exist
2023-08-28T10:54:47+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:268 Verify checksum of [//upd@te]...
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:273 Pass checksum of //upd@te...
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:516 ==== Start updater pre-hook ====
2023-08-28T10:54:48+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:273 CCC host upgrade preparing...
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:293 New version DSM is INCOMPATIBLE
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:255 Failed to find upgrade prepare binary
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:326 CCC upgrade prepare failed
2023-08-28T10:54:48+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T10:54:48+10:00 nas01 updater: updater_hook.c:87 upgrade flow is interruptted by hard type pre-hook, err=57
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:522 Updater pre-hook failed, err=57
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:601 ==== Start updater post-hook ====
2023-08-28T10:54:48+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:54:49+10:00 nas01 updater: ccc.cpp:354 Failed to exec /var/packages/Virtualization/target/bin/synoccctool, file not exist
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook_post_lib.c:31 Failed to rollback upgrade prepare, ret: -1
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook.c:95 post-hook of version 0 failed, err=255
2023-08-28T10:54:49+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:605 ==== Finish updater post-hook ====
2023-08-28T10:54:49+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:733 Failed to unpack firmware.
..I also tried updating using the CLI utility, with no more success;
bash-4.3# synoupgrade --download
UPGRADE_DOWNLOADDSM
New update has been downloaded
bash-4.3# synoupgrade --start
UPGRADE_STARTUPGRADE
Start DSM update...
Upgrade start failed or upgrade file is not ready
Syslog events while that happens are ;
bash-4.3# tail -f /var/log/syslog
-2023-08-28T12:51:21+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:268 Verify checksum of [//upd@te]...
-2023-08-28T12:51:22+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:273 Pass checksum of //upd@te...
2023-08-28T12:51:22+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:85 CCC host upgrade pre-hardchecking...
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:103 New version DSM is INCOMPATIBLE
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:1175 Unknown error -1 when precheck
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:872 VideoStation INFO access failed
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:818 [CheckPackageSizeFullVolume] Find [12] internal volume, external volume count= [0]
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:827 CheckPackageSizeFullVolume, err=0
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:165 CCC host upgrade pre-softchecking...
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:476 VMM precheck softcheck error: [-1].
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:523 mv //upd@te/disk-compatibility/dx213_v7.version /var/lib/disk-compatibility/dx213_v7.version failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:613 Fail to update /var/lib/disk-compatibility/dx213_v7.version with //upd@te/disk-compatibility/dx213_v7.version
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:523 mv //upd@te/disk-compatibility/dx213_v7.db /var/lib/disk-compatibility/dx213_v7.db failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:616 Fail to update /var/lib/disk-compatibility/dx213_v7.db with //upd@te/disk-compatibility/dx213_v7.db
...hundreds of lines of failing to move disk-compatibility files removed for brevity
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:516 ==== Start updater pre-hook ====
2023-08-28T12:51:23+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:273 CCC host upgrade preparing...
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:293 New version DSM is INCOMPATIBLE
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:255 Failed to find upgrade prepare binary
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:326 CCC upgrade prepare failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T12:51:23+10:00 nas01 updater: updater_hook.c:87 upgrade flow is interruptted by hard type pre-hook, err=57
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:522 Updater pre-hook failed, err=57
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:601 ==== Start updater post-hook ====
2023-08-28T12:51:23+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:24+10:00 nas01 updater: ccc.cpp:354 Failed to exec /var/packages/Virtualization/target/bin/synoccctool, file not exist
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook_post_lib.c:31 Failed to rollback upgrade prepare, ret: -1
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook.c:95 post-hook of version 0 failed, err=255
2023-08-28T12:51:24+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:605 ==== Finish updater post-hook ====
2023-08-28T12:51:28+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:733 Failed to unpack firmware.
..any suggestions on what might be failing, and what I might do to fix it - or just where I might look to find out more ?
Thanks.
Attempting to update from the control panel via the GUI gets me;
updating DSM on your Diskstation. This will take about 10 minutes. Please wait...
..followed almost immediately by ;
An Error occurred while updating DNS on the virtualization cluster. Please restart and try again.
syslog events while this is happening are :-
tail -f /var/log/messages :-
2023-08-28T10:53:27+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:53:28+10:00 nas01 updater: ccc.cpp:85 CCC host upgrade pre-hardchecking...
2023-08-28T10:53:28+10:00 nas01 updater: ccc.cpp:103 New version DSM is INCOMPATIBLE
2023-08-28T10:53:28+10:00 nas01 updater: updater_util.c:1175 Unknown error -1 when precheck
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:872 VideoStation INFO access failed
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:818 [CheckPackageSizeFullVolume] Find [8] internal volume, external volume count= [0]
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:827 CheckPackageSizeFullVolume, err=0
2023-08-28T10:53:29+10:00 nas01 updater: ccc.cpp:165 CCC host upgrade pre-softchecking...
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:476 VMM precheck softcheck error: [-1].
2023-08-28T10:53:29+10:00 nas01 updater: updater_util.c:663 /volume1/@autoupdate/DiskCompatibilityDB.tar does not exist
2023-08-28T10:54:47+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:268 Verify checksum of [//upd@te]...
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:273 Pass checksum of //upd@te...
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:516 ==== Start updater pre-hook ====
2023-08-28T10:54:48+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:273 CCC host upgrade preparing...
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:293 New version DSM is INCOMPATIBLE
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:255 Failed to find upgrade prepare binary
2023-08-28T10:54:48+10:00 nas01 updater: ccc.cpp:326 CCC upgrade prepare failed
2023-08-28T10:54:48+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T10:54:48+10:00 nas01 updater: updater_hook.c:87 upgrade flow is interruptted by hard type pre-hook, err=57
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:522 Updater pre-hook failed, err=57
2023-08-28T10:54:48+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:601 ==== Start updater post-hook ====
2023-08-28T10:54:48+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T10:54:49+10:00 nas01 updater: ccc.cpp:354 Failed to exec /var/packages/Virtualization/target/bin/synoccctool, file not exist
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook_post_lib.c:31 Failed to rollback upgrade prepare, ret: -1
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T10:54:49+10:00 nas01 updater: updater_hook.c:95 post-hook of version 0 failed, err=255
2023-08-28T10:54:49+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:605 ==== Finish updater post-hook ====
2023-08-28T10:54:49+10:00 nas01 synoscgi_SYNO.Core.Upgrade_1_start[16583]: Upgrade.cpp:733 Failed to unpack firmware.
..I also tried updating using the CLI utility, with no more success;
bash-4.3# synoupgrade --download
UPGRADE_DOWNLOADDSM
New update has been downloaded
bash-4.3# synoupgrade --start
UPGRADE_STARTUPGRADE
Start DSM update...
Upgrade start failed or upgrade file is not ready
Syslog events while that happens are ;
bash-4.3# tail -f /var/log/syslog
-2023-08-28T12:51:21+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:268 Verify checksum of [//upd@te]...
-2023-08-28T12:51:22+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:273 Pass checksum of //upd@te...
2023-08-28T12:51:22+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:85 CCC host upgrade pre-hardchecking...
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:103 New version DSM is INCOMPATIBLE
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:1175 Unknown error -1 when precheck
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:872 VideoStation INFO access failed
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:818 [CheckPackageSizeFullVolume] Find [12] internal volume, external volume count= [0]
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:827 CheckPackageSizeFullVolume, err=0
2023-08-28T12:51:22+10:00 nas01 updater: ccc.cpp:165 CCC host upgrade pre-softchecking...
2023-08-28T12:51:22+10:00 nas01 updater: updater_util.c:476 VMM precheck softcheck error: [-1].
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:523 mv //upd@te/disk-compatibility/dx213_v7.version /var/lib/disk-compatibility/dx213_v7.version failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:613 Fail to update /var/lib/disk-compatibility/dx213_v7.version with //upd@te/disk-compatibility/dx213_v7.version
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:523 mv //upd@te/disk-compatibility/dx213_v7.db /var/lib/disk-compatibility/dx213_v7.db failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_util.c:616 Fail to update /var/lib/disk-compatibility/dx213_v7.db with //upd@te/disk-compatibility/dx213_v7.db
...hundreds of lines of failing to move disk-compatibility files removed for brevity
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:516 ==== Start updater pre-hook ====
2023-08-28T12:51:23+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:273 CCC host upgrade preparing...
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:293 New version DSM is INCOMPATIBLE
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:255 Failed to find upgrade prepare binary
2023-08-28T12:51:23+10:00 nas01 updater: ccc.cpp:326 CCC upgrade prepare failed
2023-08-28T12:51:23+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T12:51:23+10:00 nas01 updater: updater_hook.c:87 upgrade flow is interruptted by hard type pre-hook, err=57
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:522 Updater pre-hook failed, err=57
2023-08-28T12:51:23+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:601 ==== Start updater post-hook ====
2023-08-28T12:51:23+10:00 nas01 updater: updater.c:6600 Start of the updater...
2023-08-28T12:51:24+10:00 nas01 updater: ccc.cpp:354 Failed to exec /var/packages/Virtualization/target/bin/synoccctool, file not exist
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook_post_lib.c:31 Failed to rollback upgrade prepare, ret: -1
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook.c:55 failed to execute action: 0
2023-08-28T12:51:24+10:00 nas01 updater: updater_hook.c:95 post-hook of version 0 failed, err=255
2023-08-28T12:51:24+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:605 ==== Finish updater post-hook ====
2023-08-28T12:51:28+10:00 nas01 synoupgrade_SYNO.Core.Upgrade_1_start[3046]: Upgrade.cpp:733 Failed to unpack firmware.
..any suggestions on what might be failing, and what I might do to fix it - or just where I might look to find out more ?
Thanks.