Help please possible hd failure after only one week?

[Mirmat]

Good morning guys, I was indexing the photos and the synology started giving me I/O errors on unit 1. The unit was intact until at a certain point it went into a degraded state telling me that the storage pool is damaged... I'll start by saying that the The hard disk is a week old. I try to put the damaged unit in slot 3 and it tells me that it is intact so the problem is the NAS and not the hard disk?? Now I have tried to always put it back in slot 1 and it says intact, but if I try to repair the storage pool it tells me that the unit has errors and that it is recommended to replace it... at the moment I started the extended Smart test, before it didn't even do it to boot

 

[Rusty]

The hard disk is a week old

At one point I had a new drive that failed within 1st 24h, so yes it is possible. Issues with the drive bays, while they can happen are extremely low. Imho, the issue is the disk, so RMA it and replace it.

 

[Phone Guy]

I agree with @Rusty be thankful the drive failed immediately. 3 or 6 months down the line, you may have data on it and then you have to have the correct settings done for your pool, or a backup at that stage for recovery. I think all (or most?) Raid/SHR do at least 1 drive parity, others do 2 drive parity, so get a new drive (same drive) pop it in and it should prompt you to rebuild the pool and you wont lose anything, and in a few hours or few days you'll be back in business. If the old failed drive can be RMA'd do that too, either use it (if you've an open bay) or keep it as a cold spare drive, or refund, or rma it and wait until you get the replacement to rebuild the pool.

Just curious, what nas model? what drive model? was drive new or refurb? did have 0 hrs use (check in smart will test you hrs on) the reason I ask is people buy "new" drives that been refurb'd from data centers (and there is NOTHING wrong with that) but all that means is its a new drive to you, not a new NEW drive.

 

[Mirmat]

Synology 423+ and wd red plus 4 tb epfx 256 mb. Synology hybrid raid…the problem is that now I can’t use the nas with the second hd

 

[Phone Guy]

So you got a replacement, and installed it, and DSM didnt prompt you to rebuild your pool? Did you go into storage manager and see? With a new drive installed SHR pool should rebuild itself, but look in storage manager and see what its telling you, if nothing else it should alert you that you have a new drive installed and is asking what to do with it.

 

[Telos]

Screenshots of your Storage Manager views for pool/volume/drives/overview... would be helpful.

 

[EAZ1964]

For failure rate, the backblaze article on the topic is interesting.

Drive Failure Over Time: The Bathtub Curve Is Leaking

Hard drive failure rates tend to follow the “bathtub curve.” What is this curve, and how does it indicate the drive failure rates at Backblaze?

www.backblaze.com

Nowadays, in the first years (from day 1 on) , the disks have a failure rate of just below 2%.
That is much better than 10 years ago, but still we’d better make our backups from day one…