I have a Hikvision DS-2DE3304 camera. It has been working faultlessly with Surveillance Station for 2-3 years.
I went to look at some historical footage and found that recording stopped on 25th March. When I went to check the live view the camera was showing disconnected, even though no settings had changed and nothing has changed on my home network.
1. Surveillance Station package updated to 8.2.7-6222.
2. Surveillance Station Mac app updated to 1.2.8-0981.
3. Camera firmware updated from Hikvision to v5.6.0 build 190128 (latest from Hikvision).
I can log into the camera via it's web interface with a browser and access settings. I can access the camera from the Hikvision iVMS-4200 app, I can access settings and see the live video feed from the camera.
Yet, Surveillance Station shows the camera as disconnected and Test Connection fails, where it has been working faultlessly for at least 2-3 years.
I should also add that I have just tried deleting and re-adding the camera into Surveillance Station and still no connection. I have a second IP camera which is working fine and showing a live feed in Surveillance Station.
Can anyone please throw any light on why this would be and what I can do to fix?
Many thanks in advance.
I went to look at some historical footage and found that recording stopped on 25th March. When I went to check the live view the camera was showing disconnected, even though no settings had changed and nothing has changed on my home network.
1. Surveillance Station package updated to 8.2.7-6222.
2. Surveillance Station Mac app updated to 1.2.8-0981.
3. Camera firmware updated from Hikvision to v5.6.0 build 190128 (latest from Hikvision).
I can log into the camera via it's web interface with a browser and access settings. I can access the camera from the Hikvision iVMS-4200 app, I can access settings and see the live video feed from the camera.
Yet, Surveillance Station shows the camera as disconnected and Test Connection fails, where it has been working faultlessly for at least 2-3 years.
I should also add that I have just tried deleting and re-adding the camera into Surveillance Station and still no connection. I have a second IP camera which is working fine and showing a live feed in Surveillance Station.
Can anyone please throw any light on why this would be and what I can do to fix?
Many thanks in advance.