How to get a DS1813+ repaired?

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How to get a DS1813+ repaired?

20
3
NAS
2x DS1813+ , DS1019+
So, a long time ago I bought a 1813+ to replace kluged together windows file servers since we mostly moved to the fruity side of the force. Yes, MacBooks, ithings, macs and a windows storage required too much maintenance.

I kept one windows box running for a couple of years to keep copies of the files on the disk server.

Then I bought a second 1813+ to replace the windows box.

All was well until recently when the newer unit hung. All disk lights went out though the status and power were on solid green & blue respectively.

I restarted it and logged in and while looking at logs, it hung again. So, powered it off, pulled all the disks and then inserted a spare drive and restarted it. Installed DSM, created a volume. And it hung again.

So, opened a ticket with tech support. They had me run memory tests and download the dump file for them. It failed to complete the memory tests. First time it hung a 99.8%. Other times it seemed to complete but the restart failed. I did try a different disk just in case but no happiness.

I have been messaging with tech support (I opened a ticket) for 2 weeks (hence the new unit so I can get the files back).

It failed the memory test so I replaced the memory but that failed too. I am suspecting power supply issues since it seemed to run until there was disk activity. But, I can’t be sure.

The last two reply’s I made to tech support asked for help getting it repaired but it seems they are dodging the question. I don’t see anything on their web site about repairs. An equivalent replacement (ds1819+) is nearly a thousand bucks. I just want my old unit working.

Any suggestions?
 

Rusty

Moderator
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2,282
684
www.blackvoid.club
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DS412+, DS718+, DS918+, 2x RS3614RPxs+ with expansions
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Not sure they will do anything about it considering it's out of HW warranty. Guessing the best thing to do is to detect the problem and try and get a spare used part to get it going.
 
20
3
NAS
2x DS1813+ , DS1019+
I got a reply this morning that says they don’t offer repair services!

Yikes! Throw away mentality. It was $750 new and $975 for a replacement.

Very disappointed.
 
114
74
NAS
DS1515+, DX213.
There'a videos on YouTube showing how to hook-up a PC PSU. You could try that and whilst you are in there blow out any dust and replace the motherboard battery.
 
20
3
NAS
2x DS1813+ , DS1019+
There'a videos on YouTube showing how to hook-up a PC PSU. You could try that and whilst you are in there blow out any dust and replace the motherboard battery.
Thanks for the suggestion. I have several PC power supplies kicking around.
I have had the motherboard out a few times to swap memory modules but did not look at the battery. Do you, by any chance, know what battery it uses?

I did clean out all dust before starting this whole adventure.
 
114
74
NAS
DS1515+, DX213.
It'll be a coin of some sort, either socketed or the plug in type with wires. There'll be some pickies out there somewhere.
 

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