I can’t seem to get the 10Gb add-in to work with my DS923+

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I can’t seem to get the 10Gb add-in to work with my DS923+

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NAS
DS218+
Operating system
  1. macOS
Mobile operating system
  1. Android
  2. iOS
I thought to post in the DS923+ specific forum but was warned that thread > 6 months old ∴ post = possible spam.

I've followed and refollowed the installation instructions (both of them) but DSM just doesn't even recognise there's anything there. Am I doing something wrong, or is it truly an RMA?

Many thanks for reading a likely pointyless question. That was a typo too good to correct.
 

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