Intel C2000x Defect.

Currently reading
Intel C2000x Defect.

114
74
NAS
DS1515+, DX213.
Well, after just over four years of sterling service, the clock signal flaw finally bit my trusty Synology DS1515+.

The unit kept hanging whilst carrying out tasks, then dropping off the network. No answer to the Assistant, Web Finder nor Pings. The only solution was a long press of the power button to force a shutdown. On restart, sometimes it would start right up, then quickly drop off again. Other times I'd get the "flashing blue power light of death".

These units can also have their power supplies fail but then you get a totally dead unit. No response at all.

A flashing blue power button led is symptomatic of a motherboard failure. Apparently you can prevent this, or even resurrect a defunct unit, by soldering a 100k resistor onto a couple of pins on a motherboard connector. There's various images and tutorials online showing the process.

I decided I'd put a support ticket into Synology explaining my situation and I'm glad I did. They answered straight away offering me an RMA. I had to send them my old unit at my expense but they sent me a brand new one at theirs! This new unit has the resistor fix applied.

I'm a happy bunny once again. I put my drives into the new unit, in the same order as in the old, and it was quickly up and running as before.

I'm pretty happy with Synology customer service all said and done. Their expanded RMA centre in Milton Keynes in the UK must have been made to store all these replacement units they've had to ship out!
 
1
1
NAS
DS1515+
Well, after just over four years of sterling service, the clock signal flaw finally bit my trusty Synology DS1515+.

The unit kept hanging whilst carrying out tasks, then dropping off the network. No answer to the Assistant, Web Finder nor Pings. The only solution was a long press of the power button to force a shutdown. On restart, sometimes it would start right up, then quickly drop off again. Other times I'd get the "flashing blue power light of death".

These units can also have their power supplies fail but then you get a totally dead unit. No response at all.

A flashing blue power button led is symptomatic of a motherboard failure. Apparently you can prevent this, or even resurrect a defunct unit, by soldering a 100k resistor onto a couple of pins on a motherboard connector. There's various images and tutorials online showing the process.

I decided I'd put a support ticket into Synology explaining my situation and I'm glad I did. They answered straight away offering me an RMA. I had to send them my old unit at my expense but they sent me a brand new one at theirs! This new unit has the resistor fix applied.

I'm a happy bunny once again. I put my drives into the new unit, in the same order as in the old, and it was quickly up and running as before.

I'm pretty happy with Synology customer service all said and done. Their expanded RMA centre in Milton Keynes in the UK must have been made to store all these replacement units they've had to ship out!

Same occurred to my 2yr 10mth DS1515+. Flawless then in late March numerous reboots for no reason. I arranged to send it back but before I had a chance to do that it refused to power up.

I took it back to the store and four weeks later I was notified a replacement NEW one was ready to be collected. I'm disappointed that it took that long but thrilled at the outcome, something I was not expecting

I shoved my drives in and I was up and running in an incredible short amount of time which surprised me. Except I noticed only LAN 1 and 2 lighting up (not 3 and 4) and in DSM only 1 and 2 appeared!!!! I rotated cables and switch connections but only 1 and 2 would light up!

Sent message via Synology ticket and emailed my supplier but no response. Next morning I thought I'd better retry all steps and before I commenced I performed a shutdown and noticed all 4 LAN port lights lit up when the NAS was off but when it booted up 3 and 4 turned off!!!!

I then wondered whether my original Link Aggregation (Adaptive Load Balancing) in my previous system which either linked 1 & 2 and 3 & 4, or all 4, had something to do with it. So I performed a 2 press reset on the NAS which resets the network settings to default and low and behold all 4 LAN ports lit up and were visible in DSM.

I am no expert and have little experience but assume there must be a little bug in restoring the settings around Link Aggregation. A bug, fortunately that had an ability to recover from.
 

Rusty

Moderator
NAS Support
2,380
705
www.blackvoid.club
NAS
DS412+, DS718+, DS918+, 2x RS3614RPxs+ with expansions
Router
  1. RT1900ac
  2. RT2600ac
  3. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
Indeed, LAG can sometimes mess things up if you are reconfiguring it, turning it off/on. Sometimes the only thing that works is the reset you have done.
 
114
74
NAS
DS1515+, DX213.
I'm pretty sure it would have expired this past January. Although, I did raise a support ticket about two years ago, mentioning my fears about the likelihood of such a failure.

I reminded them about this when I put this ticket in!

I don't know if that was a factor, they had different start dates to me or they did it as a gesture of good will.

Whatever, I'm glad they did good by me, as it was expensive.
 
209
44
NAS
RS820+, DS718+
Operating system
  1. Windows
Mobile operating system
  1. iOS
That’s pretty good. If they can continue on as a company with those practices, within reason, they’ll continue to earn my business.
 

Rusty

Moderator
NAS Support
2,380
705
www.blackvoid.club
NAS
DS412+, DS718+, DS918+, 2x RS3614RPxs+ with expansions
Router
  1. RT1900ac
  2. RT2600ac
  3. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
Just a side comment regarding this. Personally I have 0 problems with Syno as a company apart from still slow support response and ofc that “community” fuckup they did. Everything else, take my money :)
 
47
23
NAS
DS412+, DS1815+, DS1817+ (HA), DS1019+, DS416slim
My DS1815+ rebooted 3 times in 2 days exactly 1 day after the warranty ended, synology exceeded all my expectations. There was no questions asked, just a link to RMA form. They replaced it with an unrepaired unit - I raised another ticket, for which they had to contact head office, but replaced it again (even paid postage this time). Mistakes happen and their reaction second time proved they really do have customers back when bad stuff happens. Syno 4 life
 

Create an account or login to comment

You must be a member in order to leave a comment

Create account

Create an account on our community. It's easy!

Log in

Already have an account? Log in here.

Welcome to SynoForum.com!

SynoForum.com is an unofficial Synology forum for NAS owners and enthusiasts.

Registration is free, easy and fast!

Trending threads

Top