Internet drops while connected to Synology VPN on iOS

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Internet drops while connected to Synology VPN on iOS

2
0
NAS
DS218+
Router
  1. RT2600ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
When connected to my Synology VPN on my iOS device, everything works perfectly at first. After some time, I lose internet connection. If I disconnect/reconnect to the VPN, internet connection is restored.

Has anyone had this issue? Or know where to start troubleshooting?

I am running Synology VPN Plus Server on the RT2600ac Router. I am using Synology SSL VPN, and have configured it using Synology's Tutorial. On my iOS deice, I installed Synology VPN Plus app to connect to the VPN, and am running latest iOS 15.2.1.
 

fredbert

Moderator
NAS Support
Subscriber
3,610
1,442
NAS
DS1520+, DS218+, DS215j
Router
  1. RT2600ac
  2. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
So the connection to LAN devices will still work but the route down the VPN tunnel and back to you home Internet will stop?

Is there any consistency in how long until this happens?
 
Upvote 0
2
0
NAS
DS218+
Router
  1. RT2600ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
That is correct. I can continue to connect to devices on my LAN. But opening a website for example just times out. When looking at wifi status in the iPhone settings app, it says "No Internet Connection".

I'm not sure how long it takes before I lose internet connection. I would say at least an hour? I use my phone, all is good. Then next time I pickup my phone, I realize it has lost its internet connection.
 
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