Threat Prevention Issue with Microsoft Office on W10 Pro Laptop

Currently reading
Threat Prevention Issue with Microsoft Office on W10 Pro Laptop

DS 718+, 2x-DS 720+
  1. RT2600ac
Operating system
  1. Windows
Mobile operating system
  1. iOS
Last edited:
Wife suddenly cannot open any Word or Excell Documents....On her W10 Pro laptop (She doesn’t change things, and I haven’t made any changes to Anything, in months).
Using Licensed copy of Office 2016 on her W10 Pro Laptop...
Opens and spins.... “Not Responding”
W10 current nothing pending.
Tried Office Repair... Repair completes but still no joy
On a hunch.... Checked TP events....

Found a: (msg:"ET INFO Microsoft Connection Test"; labeled LOW but Dropped....

On a hunch, created a new TP rule: DO NOTHING.... On this event. Rebooted Wife's laptop... As I’m not knowing when Office is phoning home….

That was it! Word and Excell now work!
I don't recall me ever doing this rule.... must be something recently received??
Fixed, that’s the important part!

Create an account or login to comment

You must be a member in order to leave a comment

Create account

Create an account on our community. It's easy!

Log in

Already have an account? Log in here.

Old thread notice: There have been no replies in this thread for quite some time. The last reply was on .
The content in this thread may no longer be relevant. It might be better to open a new thread instead.

Similar threads

  • Question
Safe Access SA Issue
I discovered the issue is with Safari 13.1 and not SA. Another words because the browser is out dated...

Welcome to! is an unofficial Synology forum for NAS owners and enthusiasts.

Registration is free, easy and fast!