- 2
- 1
- NAS
- DS412+
- Operating system
- Windows
- Mobile operating system
- Android
Hi,
Through a series of stupid/unlucky decisions on my part, I've managed to get locked out of my DS412+, and it looks like I'm going to lose all of the irreplacable personal data on the drives (incredibly important info).
I have a DS412+ running 6.2.4-25556 update 6, connected to my home network, however:
I can login to my synology.com account (and the device shows up there) but I can't figure out how to get myself out of this trap. Not even a matter of the price of replacing the NAS and drives, I just REALLY need access to the personal data (financial documents and the last remaining copies of some photos with now-passed family members). Does anyone have any tips?
Through a series of stupid/unlucky decisions on my part, I've managed to get locked out of my DS412+, and it looks like I'm going to lose all of the irreplacable personal data on the drives (incredibly important info).
I have a DS412+ running 6.2.4-25556 update 6, connected to my home network, however:
- I can't login to it directly via Synology Assistant etc (I know the username and password, however my account doesn't accept my 2FA code)
- Password reset on the 2FA screen doesn't work (it says it sends an email, but I've never received anything to any of my registered accounts)
- I suspect this is due to my setting up the NAS to send me emails using my gmail account - I had to change my password to gmail since I was last logged in (and can't change it back to the old one as it fails to meet complexity requirements
- My hard-wired reset button is broken off (the contact point is gone off the board) from being used too many times.
- I disassembled my NAS (as worked for this guy ) and shorting across the two reset PINS today - I got a single BEEP from the board when I did it and had hoped this meant my issue was fixed, however on re-assembly and testing now it doesn't accept default login details and is still asking for (and refusing) my 2FA
I can login to my synology.com account (and the device shows up there) but I can't figure out how to get myself out of this trap. Not even a matter of the price of replacing the NAS and drives, I just REALLY need access to the personal data (financial documents and the last remaining copies of some photos with now-passed family members). Does anyone have any tips?