NAS access error to Reolink E1 Pro cam

[kevuk]

Wonder if anyone can help on connecting Reoling E1 Pro to NAS with NAS app Surveillance Station/IP Camera, I have tried wifi and cable connection using E1 Pro IP address and port 80 and 9000 and getting errors (disconnected), any ideas? I have set UPnP on, also the Reolink app works perfect on my mobile and PC, but would prefer to use NAS app.

 

[Jan Janowski]

Don’t have one, but things I ran into with cameras I’ve used with SS:
Update cam firmware if needed.
Verify that cam list is updated on SS.
Check to see if port # is correct in camera’s manual. If cam mfg was found in SS, this should be set automatically.
If you are in USA, make sure cam is set for NTSC with frame rate is 30fps European is PAL and set for 25fps. You can then set framerate as needed, depending on recording system in SS. Match cam with your local TV System.
My Ali Express cams will randomly change to H265+ from H264, with refusal to record or, steppy playback be the result. H264, though higher bandwidth, is less problematical with motion artifacts.
Your camera viewer (DS CAM here), your video player (DS FILE here), recorder (SS here), and camera format All must be compatible with one another. If camera is H265+ and SS only does H265………
Make sure the time camera uses, and NAS, are using the same time source, or all sorts of issues can be encountered. I use one NAS as time reference. with it set to internet time source, and point all cameras, NAS’s, Computers here, to that NAS’s local IP.

If you see your camera’s active video in the SS’s IP camera’s icon, instead of camera graphic, your good.

 

[Rusty]

Wonder if anyone can help on connecting Reoling E1 Pro to NAS with NAS app Surveillance Station/IP Camera, I have tried wifi and cable connection using E1 Pro IP address and port 80 and 9000 and getting errors (disconnected), any ideas? I have set UPnP on, also the Reolink app works perfect on my mobile and PC, but would prefer to use NAS app.

Just o be clear, you have connected the camera with your Surveillance Station NAS installation first right?

 

[kevuk]

Don’t have one, but things I ran into with cameras I’ve used with SS:
Update cam firmware if needed.
Verify that cam list is updated on SS.
Check to see if port # is correct in camera’s manual. If cam mfg was found in SS, this should be set automatically.
If you are in USA, make sure cam is set for NTSC with frame rate is 30fps European is PAL and set for 25fps. You can then set framerate as needed, depending on recording system in SS. Match cam with your local TV System.
My Ali Express cams will randomly change to H265+ from H264, with refusal to record or, steppy playback be the result. H264, though higher bandwidth, is less problematical with motion artifacts.
Your camera viewer (DS CAM here), your video player (DS FILE here), recorder (SS here), and camera format All must be compatible with one another. If camera is H265+ and SS only does H265………
Make sure the time camera uses, and NAS, are using the same time source, or all sorts of issues can be encountered. I use one NAS as time reference. with it set to internet time source, and point all cameras, NAS’s, Computers here, to that NAS’s local IP.

If you see your camera’s active video in the SS’s IP camera’s icon, instead of camera graphic, your good.

ok I will check, thanks.

-- post merged: 20. Nov 2023 --

Just o be clear, you have connected the camera with your Surveillance Station NAS installation first right?

No, I connected Reolink software first, you might have a point there, I will disengage Reolink and try again.. thanks

 

[kevuk]

Don’t have one, but things I ran into with cameras I’ve used with SS:
Update cam firmware if needed.
Verify that cam list is updated on SS.
Check to see if port # is correct in camera’s manual. If cam mfg was found in SS, this should be set automatically.
If you are in USA, make sure cam is set for NTSC with frame rate is 30fps European is PAL and set for 25fps. You can then set framerate as needed, depending on recording system in SS. Match cam with your local TV System.
My Ali Express cams will randomly change to H265+ from H264, with refusal to record or, steppy playback be the result. H264, though higher bandwidth, is less problematical with motion artifacts.
Your camera viewer (DS CAM here), your video player (DS FILE here), recorder (SS here), and camera format All must be compatible with one another. If camera is H265+ and SS only does H265………
Make sure the time camera uses, and NAS, are using the same time source, or all sorts of issues can be encountered. I use one NAS as time reference. with it set to internet time source, and point all cameras, NAS’s, Computers here, to that NAS’s local IP.

If you see your camera’s active video in the SS’s IP camera’s icon, instead of camera graphic, your good.

Many thanks for suggestions, port on cam and the default are different but tried then both, firmware on cam and nas are up to date, time on nas and cam are the same, the problem is I cannot connect the cam to nas two first, before I change the settings. I keep getting (disconnected)

-- post merged: 20. Nov 2023 --

ok I will check, thanks.

-- post merged: 20. Nov 2023 --

No, I connected Reolink software first, you might have a point there, I will disengage Reolink and try again.. thanks

Just o be clear, you have connected the camera with your Surveillance Station NAS installation first right?

OK I reset cam to default, and removed Reolink app from mobile and pc and tried setup first with NAS and got the same response (disconnected)

 

[Jan Janowski]

There is a post at Synology Surveillance forum on same thing (Surveillance forum still works!). You might touch base with what he did.

 

[kevuk]

apologies for my stupidity but I cannot find "Synology Surveillance forum" or a post (Surveillance forum still works!) is it posible to send a link.

 

[Jan Janowski]

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[Jan Janowski]

Well, earlier today the surveillance section was good!
I spoke too soon.

 

[Rusty]

OK I reset cam to default, and removed Reolink app from mobile and pc and tried setup first with NAS and got the same response (disconnected)

Did you enter the username/password in the IP camera module. You are doing this inside Surveillance Station NAS app, correct?

 

[kevuk]

No, I installed app onto pc added and user/pass then removed app from PS, I could not find a way to do this inside NAS app

 

[kevuk]

OK reset cam and tried to install in surveillence station app and still get (disconnected)

 

[kevuk]

OK at last, worked it out, you have to install Synology app on PC first then add name amd password then add RTSD and ONVIF then go to Synology NAS and auto detect works fine.. problem fixed...