New NAS, New Drives - New Issues (DS920+ | WD Red Plus 8tb x2)

[Torhus]

Hello,
I was hoping to just get some confirmation or a path ahead.
I just got my new 920+ NAS, along side 2 WD Red Plus 8TB disks.

I plugged them in, booted up, started setup - And got the "Failed to format drive (35)" error.
Tried an old slim laptop disk and setup went smooth, so i plugged the two NAS Drives in, but could not create a storagepool "Requirements Status not fulfilled" (They just state "Uninitialized"

Plugged the drives into my Windows PC, directly through SATA - They do not show up in Disk Managment, or other partition tools, however i can find them in "WD Dashboard" app, just not do anything with them or gain any information on them (Not even try a secure erase, as it states "HDD Locked with password in BIOS"

Talked to WD on the phone - they do not lock anything, and i do not have an option in BIOS to unlock.

Soooo.... Are these drives Dead on Arrival? or are there something i have not yet tried?

 

[Tedster]

I wouldn't mess about with them. If they don't work now, you don't want to be trusting them with your precious data.

 

[Telos]

Connected to PC, does WD DataLifeguard find them? If so, run diagnostics.

 

[Coop777]

Sounds like you got bit by bad luck - out of curiousity, does your PC's BIOS see the drives when plugged into your Windows PC?

 

[itsjasper]

Were the drives new, or used?

A good tool for wiping / low level formatting drives is DBAN, though be careful not to wipe your system drive on your PC when using it (I suggest disconnecting the system drive before starting)

 

[Rusty]

along side 2 WD Red Plus 8TB disks.

Hopefully some of these?

Compatibility List | Synology Inc.

Synology strives to improve product compatibility. Check out our compatibility list before purchasing the peripherals you need.

www.synology.com

It could be a compatibility issue, but considering what you wrote, I would return them and get a new pair.