New SSD has degraded during night

[aGraphicz]

Hi

I got yesterday a new SSD (Iron Wolf 110) and I used it to expand my Storage Pool. Yesterday after the installation was fine and was working properly.

This morning I arrived in the office and the Syno was beeping and I got an error that the new Drive failed.

I have a Synology DS920+. When I received the new SSD I opened the empty bay (without turning off the Syno because is actually not needed, I guess), I inserted the new SSD and I proceeded as usual.

I am using SHR

Can I remount it and try again or should I change it?

How can this be possible? A new SSD failed after 18 hours of use?

Could it be that was in my mailbox for 2 days (and it was -3°)?

This is the error:

 

[Rusty]

could be a false positive indeed. Try and reinsert it and let it rebuild, but I would also try and return it. Could be a problem with the drive iteself.

 

[aGraphicz]

could be a false positive indeed. Try and reinsert it and let it rebuild, but I would also try and return it. Could be a problem with the drive iteself.

Hi Rusty

I reinstalled it and hit "Repair", it's now showing Healthy. I had a chat with Synology Support. I sent them the Reports of the S.M.A.R.T and they said it's seems totally fine.

I have just made another S.M.A.R.T test (Quick and Extended) Both tests shows Healthy.

 

[Rusty]

Hi Rusty

I reinstalled it and hit "Repair", it's now showing Healthy. I had a chat with Synology Support. I sent them the Reports of the S.M.A.R.T and they said it's seems totally fine.

I have just made another S.M.A.R.T test (Quick and Extended) Both tests shows Healthy.

Well, glad you got it going in any case. Would suggest maybe not to stress it with 2 much data for about a week, just to see if this will happen again. I have had a similar experience back in the day with a drive that also died in the 1st 24h. The repair was fine but then again died after about 2-3 days. Ended replacing it.

 

[aGraphicz]

Well, glad you got it going in any case. Would suggest maybe not to stress it with 2 much data for about a week, just to see if this will happen again. I have had a similar experience back in the day with a drive that also died in the 1st 24h. The repair was fine but then again died after about 2-3 days. Ended replacing it.

This is funny, in my Synology there are 0 files as I am setting it up now for the first time. So there was no data on it.

As this kind of SSD's are extremely difficult to find now in my region and I have planned with my colleague to have the new NAS up and running latest next Monday, do you think is better to directly replace it? Or there are any other tests I could do to test it out?

It's really strange the a brand new SSD is damaged, in my opinion.

 

[Rusty]

This is funny, in my Synology there are 0 files as I am setting it up now for the first time.

Exactly what I had back in the day. I build the array, left it overnight with 0 data and apps and the drive still failed.

Or there are any other tests I could do to test it out?

You could do a deep smart test using Storage Manager. Maybe there will be something "visible" there.

 

[aGraphicz]

You could do a deep smart test using Storage Manager. Maybe there will be something "visible" there.

You mean this for every drive?

 

[Rusty]

You mean this for every drive?

Extended test for the drive that failed, yes

 

[aGraphicz]

Extended test for the drive that failed, yes

Yup just did that. It's says Healthy.

Make sense to post here the Log?

 

[Rusty]

bad sector values maybe and life %

 

[aGraphicz]

bad sector values maybe and life %

Here

 

[Rusty]

All fine. Leave it for a few days and start loading some content on the array and see if this happens again in a week, if not, rock on.

 

[aGraphicz]

All fine. Leave it for a few days and start loading some content on the array and see if this happens again in a week, if not, rock on.

All right. I have read online that the SSD (or electronic in general) suffers from low temperatures. I think it was maybe a mistake that I opened it and directly plugged in. It was really cold after unpacking

 

[Shadow]

How can this be possible? A new SSD failed after 18 hours of use?

Well. There is even a reason why the term "DOA" exists...

 

[aGraphicz]

All fine. Leave it for a few days and start loading some content on the array and see if this happens again in a week, if not, rock on.

Well. There is even a reason why the term "DOA" exists...

So, as expected the Volume degraded again. Now is showing another error "System Partition Failed"

buuut the SSD itself is "Healthy" :/

Does this mean is simply an error in installing the SSD or is a Damage in the SSD itself?

 

[Rusty]

Does this mean is simply an error in installing the SSD or is a Damage in the SSD itself?

Atm it means error with dsm install yes, but I would bet 99% that it’s the problem with the ssd.

My suggestion would be, get a replacement

 

[aGraphicz]

Atm it means error with dsm install yes, but I would bet 99% that it’s the problem with the ssd.

My suggestion would be, get a replacement

Synology support suspects it's the NAS unity. They suggested me to place in bay 4 one of the other SSD and check if it also fail. If it does is the NAS. To so that I need to have a new drive right? I mean in order to repair the current Volume

 

[Rusty]

Synology support suspects it's the NAS unity. They suggested me to place in bay 4 one of the other SSD and check if it also fail. If it does is the NAS. To so that I need to have a new drive right? I mean in order to repair the current Volume

Correct. If you have no data still on that volume then just nuke the volume and use the drives and shuffle them around to see if a different drive will fail. If it does, then yes, it’s the nas that’s the problem.

 

[aGraphicz]

Correct. If you have no data still on that volume then just nuke the volume and use the drives and shuffle them around to see if a different drive will fail. If it does, then yes, it’s the nas that’s the problem.

What do you mean exactly? Do I simply remove the degraded Drive (disk 4) and move disk 3 there? Shouldn't I repair the Volume before to remove the disk 4?

 

[Rusty]

What do you mean exactly? Do I simply remove the degraded Drive (disk 4) and move disk 3 there? Shouldn't I repair the Volume before to remove the disk 4?

Depending on your current raid array config if you remove another drive your volume will crash it will no longer be degraded.

So what I said was if your volume is still not filled with data just delete the volume first and then shuffle the drives.

If you have data, back it up then delete the volume and shuffle the drives.