Newbie asks for your assistance

[Boomzilla]

I hope I have this in the right forum... It's my first post on SynoForum.

BACKGROUND:

I have a Synology DS220j with two drives. Both drives that I installed, HGST 8TB Enterprise ones, were instantly recognized, formatted, and worked fine. But the network connection and proprietary formatting on the Synology was causing me problems (actually, it might have been my ignorance that was the problem), so I decided to remove the drives from the Synology and reformat them (on my Mac) to ExFAT. I planned to use them as USB drives in SATA enclosures. One of the two drives formatted fine, but the other (that was working properly in the Synology) refused to format at all.

Giving up on those drives, I purchased new ones for USB service. I returned the two original drives to the Synology, but now, when I start the Synology, I get a message that one of the drives is "degraded," and that I need to repair it. Then the Synology begins beeping about once per second.

REPAIR ATTEMPT:

Looking at Synology documents, it says I should use "Storage Manager" to repair degraded storage. But I've searched extensively and have yet to find a "Storage Manager for Mac" download. The only software I find on my Mac's HDD is something called "Synology Surveillence Manager Client" that has no option that I can see for any "Storage Manager."

I've tried pushing the reset button on the Synology box in hopes that it would reset and reformat the drives, but it doesn't.

QUESTIONS:

1. How do I find and download "Synology Storage Manager" for Mac?

2. If Storage Manager is not available, how do I repair degraded storage on my DS220j?

3. Why does Synology make it so hard to find the software that their own Customer Service documents recommend?

Thanks for your input. I've spent HOURS so far trying to reformat these drives in my DS220j and restore them to service, but so far, without success. Any help is greatly appreciated.

Boomzilla

 

[Birdy]

Storage Manager is in DSM not for MAC.

AND, I already told you: Synology Community

 

[Boomzilla]

Hi @Birdy - Again, pardon my ignorance - What is DSM? When I Google it, I get "Diagnostic and Statistical Manual for Psychiatric Disorders." Now while that probably applies to me, I don't think it's what you mean.

I hadn't seen your Synology Community post prior to posting here (sorry). I DID just look at your post there (and thank you kindly for the feedback). You tell me that "Storage Manager" is on my NAS, but I couldn't check that, or see it at all since my NAS will not boot.

You also gave me a link to an online version of the Storage Manager that I'm about to try right now. Thanks again, and I'll report back after trying it.

Boomzilla

 

[strikes2k]

DSM stands for "Disk Station Manager" and is the operating system that runs on your Synology NAS:

DiskStation Manager | Synology Inc.

DiskStation Manager (DSM) is an intuitive web-based operating system for every Synology NAS, designed to help you manage your digital assets across home and office.

www.synology.com

It is accessed via a webpage that runs on the built in webserver of DSM using the IP address (or FQDN if you use DNS in your environment) of the NAS.

Storage Manager is one of the utilities built in to DSM so after you log in to DSM you can open Storage Manager and do a repair on your disks/volumes.

 

[fredbert]

In Synology parlance, DSM is Disk Station Manager. You might notice the desktop NAS from Synology are named DSsomething, where the DS is Disk Station. The DSM is the operating system that runs the NAS

 

[Boomzilla]

Using the online DSM, I'm at a control panel for Synology 7.2 OS, but there is no option for "Storage Manager," nor is there any option that I can see to restore degraded disks. When I search for "Storage Manager" on the control panel, I'm told "no match found." When I search for "degraded," I also get "no match found."

OK - I found what I needed under "Update & Restore > System Reset" My Synology is rebooting now, although taking a while for one of the two drives... Apparently everything worked - It says it's now "Optimizing File System," after which I assume it will be working again.

Thanks most kindly for your help - It's appreciated greatly.

Boomzilla

 

[wrldtvlr]

Storage Manager isn't in the Control Panel. It's an app you access my clicking on the Main Menu icon in the upper left of the browser window.

 

[Gregorian.st]