Problems with Package Center

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Problems with Package Center

6
0
NAS
DS214+, DS1813+
Hi guys!

Since the start of this weekend I've been encountering problems to update packages in my Synology NAS. I have several of them ranging from a strong 1813+ to an innocent DS118. In all of them I cannot update my packages, even with the latest firmware not yet available for download directly from the equipment.

Using ssh and browsing /var/log/messages I got the following error:

synoscgi_SYNO.Core.Package.Server_1_check[8839]: pkgtool.cpp:3766 failed to get package list from server

and 2019-04-12T09:08:25-03:00 DS214plus synoscgi_SYNO.Core.Package.Server_2_list[9137]: pkgcurltool.cpp:474 https://payment.synology.com/api/getPackageListv2.php, Failed to request packages, httpResponseCode=404

I've already opened a ticket with Synology but no answer yet...

Anyone facing the same problem?

Thansk in advance.
 
6
0
NAS
DS214+, DS1813+
Doesn't seem to be an internet problem, as checking for DSM updates works ok. And I tested using other internet providers. Same problem.
 

fredbert

Moderator
NAS Support
Subscriber
1,697
692
NAS
DS1520+, DS218+, DS215j
Router
  1. RT2600ac
  2. MR2200ac
Operating system
  1. macOS
Mobile operating system
  1. iOS
Seems to be working ok for me in UK. Managed to load Package Center and update six on the DS215j (DSM 6.2.2).

I grep'ed the log file for 'pkgtool' and 'pkgcurltool' but didn't see the same errors, and nothing for over a month.
 
218
44
NAS
RS820+, DS718+
Operating system
  1. Windows
Mobile operating system
  1. iOS
Check and ensure the ntp, time, and date settings are correct.
 
6
0
NAS
DS214+, DS1813+
All correct. I made a similar thread in the official forum. Another user has the same problem.
Looking in /var/log/messages doesn't seem to be a connection problem, but that the instance of Synology server that I'm reaching on Amazon Cloud isn't answering queries for package list.

This is the thread:
Synology Community
 

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