Reset button malfunction

Currently reading
Reset button malfunction

2
0
NAS
DS918+
Operating system
  1. Windows
Mobile operating system
  1. Android
Hello everyone,
My reset button seems working by itself and resets in "mode 1" the admin password, network config, ... in my new DS918+ (grabbed from Amazon Warehouse).

Any idea how to disable that hardware button?

Best regards
 

jeyare

Subscriber
1,587
537
to avoid different reason you need check this way first:

when the reset issue happened “itself” during regular DSM operation, what you can see in logs?
Search for:
- Improper shutdown
or another abnormal activity in the time of the reset.

when your log is clear from such activities, then seems to be you have broken micro-switch at PCB
if the device is under warranty you can claim this malfunction
if the device is over warranty period, there is just one way:
- remove the switch from PCB
- order new one, cost of such micro-switch is about 20 cents
- replace the new

CAUTION:
- this micro-switch replacement is useful for soldiering skilled person
- when you don't have such skills, try to find professional help
 
2
0
NAS
DS918+
Operating system
  1. Windows
Mobile operating system
  1. Android
Hello :)

The logs are full of this:

2020-05-18T14:25:56+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:25:56+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:25:56+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:26:06+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:29:29+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:29:29+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:29:29+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:29:39+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:35:39+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:35:39+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:35:39+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:35:49+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:38:16+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:38:16+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:38:16+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:38:26+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:45:30+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:45:30+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:45:30+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:45:40+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:59:52+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:59:52+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:59:52+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T15:00:02+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T15:09:29+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T15:09:29+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T15:09:29+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T15:09:39+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T15:21:37+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T15:21:37+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

Even without pressing the button!

Seems clearly that reset switch is dead...

I just bought the device through Amazon Warehouse some days ago.
They asked me to send them back for refund.
I'm looking with Synology for a repair or replace instead.

Best regards
 

jeyare

Subscriber
1,587
537
right, dead micro-switch follow the logs

Reason is written by you - cheap purchase from the Amazon Warehouse.

Amazon Warehouse Deals is a part of Amazon.com that specializes in offering deep discounts on returned, warehouse-damaged, used, or refurbished products that are in good condition but do not meet Amazon.com’s rigorous standards as “new.”
This is too dangerous approach how to purchase a device which have to save your valuable data.

Real and possible reason:
Someone (previous owner of then NAS) pushed the Reset micro-switch more than necessary and such damaged device was bought by you.
 

Create an account or login to comment

You must be a member in order to leave a comment

Create account

Create an account on our community. It's easy!

Log in

Already have an account? Log in here.

Welcome to SynoForum.com!

SynoForum.com is an unofficial Synology forum for NAS owners and enthusiasts.

Registration is free, easy and fast!

Top