Reset button malfunction

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Reset button malfunction

2
0
NAS
DS918+
Operating system
  1. Windows
Mobile operating system
  1. Android
Hello everyone,
My reset button seems working by itself and resets in "mode 1" the admin password, network config, ... in my new DS918+ (grabbed from Amazon Warehouse).

Any idea how to disable that hardware button?

Best regards
 
to avoid different reason you need check this way first:

when the reset issue happened “itself” during regular DSM operation, what you can see in logs?
Search for:
- Improper shutdown
or another abnormal activity in the time of the reset.

when your log is clear from such activities, then seems to be you have broken micro-switch at PCB
if the device is under warranty you can claim this malfunction
if the device is over warranty period, there is just one way:
- remove the switch from PCB
- order new one, cost of such micro-switch is about 20 cents
- replace the new

CAUTION:
- this micro-switch replacement is useful for soldiering skilled person
- when you don't have such skills, try to find professional help
 
Hello :)

The logs are full of this:

2020-05-18T14:25:56+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:25:56+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:25:56+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:26:06+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:29:29+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:29:29+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:29:29+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:29:39+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:35:39+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:35:39+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:35:39+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:35:49+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:38:16+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:38:16+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:38:16+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:38:26+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:45:30+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:45:30+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:45:30+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T14:45:40+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T14:59:52+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T14:59:52+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T14:59:52+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T15:00:02+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T15:09:29+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T15:09:29+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

2020-05-18T15:09:29+02:00 CORE scemd: event_sysreset.c:166 creating thread to set system as default

2020-05-18T15:09:39+02:00 CORE scemd: event_sysreset.c:89 System Reset to Default is performing.

2020-05-18T15:21:37+02:00 CORE scemd: event_microp.c:96 reset button pressed, ret = 0

2020-05-18T15:21:37+02:00 CORE scemd: event_sysreset.c:135 event SYNO_EVENT_BUTTON_RESET

Even without pressing the button!

Seems clearly that reset switch is dead...

I just bought the device through Amazon Warehouse some days ago.
They asked me to send them back for refund.
I'm looking with Synology for a repair or replace instead.

Best regards
 
right, dead micro-switch follow the logs

Reason is written by you - cheap purchase from the Amazon Warehouse.

Amazon Warehouse Deals is a part of Amazon.com that specializes in offering deep discounts on returned, warehouse-damaged, used, or refurbished products that are in good condition but do not meet Amazon.com’s rigorous standards as “new.”
This is too dangerous approach how to purchase a device which have to save your valuable data.

Real and possible reason:
Someone (previous owner of then NAS) pushed the Reset micro-switch more than necessary and such damaged device was bought by you.
 
Hi all,

I found this post after fighting with numerous loosing configuration of my DS416. I'm over the warranty period (5,5 years) and after some emails with the support, I decided to remove the micro-switch reset button from MB.

@jeyare
I can find a lot of different micro-switch over here (Belgium) but none are close to the one I need in termes of size. Before buying a new one that can be closest as possible to the old one do you have any micro-switch item reference you can share? a web site where you find yours?

Thx
 
It depends on the PCB configuration. Use calliper for a precise measure of the existing switch, then you need:
- single pole tactile microswitch
- 99.999% it’s a side version of the switch
- you have to measure the length, width, and depth of the pressed button (the black one part, attached picture below) … base of your google search for the switch source

This picture is just for a better understanding of written information - this isn’t the exact measured output:
1650350038145.jpeg
 
Just want to add I was having a similar issue with a DS918+ that was ~4 years old. Machine would reboot 1-4 days with the logs saying the REST button was preset and eventually it would reset the Admin account.

Instead of adding a new Rest button I just pulled the old one off the Motherboard with pliers. Worked like a charm and it was EASY to just pull it off. Machine no longer reboots. I can no longer reset the device manually anymore...unless I solder in a new switch but I can live with that.

It's really upsetting Synology doesn't offer to fix the issues as it's a minor fix and clearly people are having an issue with the switch. Customer Service response was it's out of warrenty ..buy a 920. Which means that $500 NAS only lasted 3.7 years! I would've paid to have it fixed if the cost was resonable.
 
to avoid different reason you need check this way first:

when the reset issue happened “itself” during regular DSM operation, what you can see in logs?
Search for:
- Improper shutdown
or another abnormal activity in the time of the reset.

when your log is clear from such activities, then seems to be you have broken micro-switch at PCB
if the device is under warranty you can claim this malfunction
if the device is over warranty period, there is just one way:
  • remove the switch from PCB
  • order new one, cost of such micro-switch is about 20 cents
  • replace the new

CAUTION:
  • this micro-switch replacement is useful for soldiering skilled person
  • when you don't have such skills, try to find professional help
Hi - thanks for supplying this info. My long running (without issue) DS412+ developed the same random resetting itself issue recently and while thankfully I didn't lose any data, I did have to go through and reinstall a few times. I couldn't see any reason for this to happen (no changes etc.) and reckoned I was looking at changing the unit - that it must be failing. I didn't want to have to buy just yet as I'd like to wait and see about the next one to come out (DS922+) if I can. Anyway, after the 3rd rebuild in a month, I found this link and removed the Reset button. I don't think I will look to replace it as the effort involved and the risk of causing different issues (if I'm clumsy) would be a concern. I've had no resets since (about 2 months now) so it looks like it was the same issue. Strange thing to have a problem with but glad it seems to be sorted.
 
Hello everyone,
My reset button seems working by itself and resets in "mode 1" the admin password, network config, ... in my new DS918+ (grabbed from Amazon Warehouse).

Any idea how to disable that hardware button?

Best regards
I am curious...did Amazon offer any return policy with that purchase? if so, I would have returned it.
 

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