Synology company

[Cyberwasp]

I recently had the opportunity to find out first-hand what kind of company Synology is. I thought at first my Seagate drives were starting to fail. After working with a tech for a few days I was about to give up when he shipped me a new unit. He also stuck with me in migrating my drives over and reloading my data from an external drive.

Have learned a few things in the process. The first is not to count on backups. Using Hyper backup to recover my data was fruitless as it said it was corrupt. However, I was able to gain access via File Station and copy everything I had backed up over to the NAS. Second thing is that Synology stands by their products and customers!!!!

 

[fredbert]

Glad to hear of your positive experience.

 

[Coop777]

Yes indeed, as on both this forum and on the community it seems we hear more negative than positive about support experiences. I agree that they do stand behind their products, my only gripe is that when my DS1815+ experience the Atom processor flaw in 2017, it took almost two weeks to get the warranty replacement(and that was with paid temporary deposit with cross ship). For me, it is used for personal, not for business but had it been for business I would find that timeframe absolutely unacceptable.

 

[Cyberwasp]

Not sure what happened there. Mine took about 5 days standard shipping. Maybe they changed things since then!

 

[Coop777]

In all fairness it is also quite possible due to the amount of warranty claims that I was put on a list for processing, but if that was the case it would have been nice to know.