Synology Drive Server crash after last DSM 7.1.1-42962 Update 3

[TOULO_31]

Hello,
after the last DSM 7.1.1-42962 Update 3, I have the Drive Server that crash.
I tried to rebbbot the NAS, to unisntall and install again, but nothing works.

The Synology Drive Server is present in the process explorer, but when I clic to open The Drive Server, I got a message telling me to to to the package esplorer to execute it!

any idea?
sincerely

 

[TOULO_31]

Hello, does anyone have an idea, it s a few urgent for me.
thanks a lot

 

[twisterchen]

I Think i have the same Problem



At April 3rd, 2023, various package updates were available, which were updated. Synology Office should then be repaired. But this is interrupted because see picture

Ok I go into the Adminkonsole and get this error message

I go to the Packegdcenter and see that the package is executed !!

Restart, stop executing etc. No success, support already contacted but maybe one or the other has a solution proposal here.
The problem with this is the Synology Office cannot be repaired because Synology Drive is said not to run, but the process is in the process list

Don't know what to do

Thanks


Model: DS1618+
DSM Version: DSM 7.1.1-42962 Update 4

 

[syzwnghani]

I Think i have the same Problem



At April 3rd, 2023, various package updates were available, which were updated. Synology Office should then be repaired. But this is interrupted because see picture

Ok I go into the Adminkonsole and get this error message

I go to the Packegdcenter and see that the package is executed !!

Restart, stop executing etc. No success, support already contacted but maybe one or the other has a solution proposal here.
The problem with this is the Synology Office cannot be repaired because Synology Drive is said not to run, but the process is in the process list

Don't know what to do

Thanks


Model: DS1618+
DSM Version: DSM 7.1.1-42962 Update 4

Hi @twisterchen, any update from Synology support? Currently im having the same issue. Any solution? Did you reinstall the synology drive package?

 

[twisterchen]

Hi @twisterchen, any update from Synology support? Currently im having the same issue. Any solution? Did you reinstall the synology drive package?

So for the moment i have no Solution, but i have answer from Support, but in first this answer i can not understand his thinking. But he say to me he knows the problem an it gos to Taiwan.

 

[syzwnghani]

So for the moment i have no Solution, but i have answer from Support, but in first this answer i can not understand his thinking. But he say to me he knows the problem an it gos to Taiwan.

So the issue havent resolve?

 

[twisterchen]

no for the moment not, i wait for answer this week

 

[twisterchen]

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there gives a solution

you have to look in /var/log/synologyDrive.log there gives a user it was change, maybe its a diverent user as by me or by us

you have to delete this tis user and then its work, look like another forum solution here

Synology Drive soll gestartet werden obwohl es schon läuft

Hallo Zusammen, heute den 03.04.2023 waren diverse Paketupdates vorhanden, diese wurden Upgedatet. Synology Office sollte danach repariert werden. Dies wird aber unterbrochen weil siehe bild Ok ich gehe in die Adminkonsole und erhalte diese Fehlermeldung Ich gehe ins Paketzentrum und...

www.synology-forum.de

or here

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