Synology HAT5300 16TB DiskStation Compatibility

[DataNAS]

At present, the Synology HAT5300-16T hard disk drive appears in the Synology Products Compatibility List for only a subset of DiskStation NAS units - specifically, the DS1821+, DS1621xs+, DS1621+, DS3018xs, and DS3617xs. Thoughts on whether Synology will approve their 16TB drive for use in other units, including the DS220+, DS420+, DS720+, DS920+, and DS1520+?

 

[Telos]

Just use it. No reason not to. The fact that a drive is absent from the compatibility list does not mean that the drive is incompatible. Any NAS or Enterprise rated drive is fine.

 

[DataNAS]

…But, I nonetheless find it surprisingly odd that Synology would not designate its own 16TB hard drive as being compatible with (almost all) of its own DiskStation units – especially since “the same” 16TB drive (Toshiba MG08ACA16TE) is already specified as being compatible with many DiskStation models.

 

[Telos]

Allow them time. They need to test them with each unit prior to adding them to the compatibility list, so I would expect them to start with the newest models, followed, by the largest bay count units.

Also... while I don't know their supply capacity, since the HATs are mandatory for the newest RS lines, I imagine they want to ensure their availability. But who can know the mind of Synology, or who has been their counselor?

 

[Rusty]

…But, I nonetheless find it surprisingly odd that Synology would not designate its own 16TB hard drive as being compatible with (almost all) of its own DiskStation units – especially since “the same” 16TB drive (Toshiba MG08ACA16TE) is already specified as being compatible with many DiskStation models.

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So you can use the Q&A panel to ask your question directly to the support team on the topic of these drives and their HW compatibility

 

[enderkilic]

I'am using synology DS1817+ nas server.Today I bought 16 TB synology HAT5300 HDD.It is not compatible synology 1817+.Because when I check the drive manager, I saw "device firmware 1401 unkown" message.And HDD transfer speed 130Mb/sn .ıt is dissapointed situtaion for me.

 

[Telos]

I bought 16 TB synology HAT5300 HDD.It is not compatible

Open a support ticket. I'm reasonably sure you will get a fix for your situation.

 

[enderkilic]

Second disapointing, hdd speed is terrible, exos 16 to hat 5300 140 MB/sn average


Dear Customer,

Thanks for contacting Synology Technical Support.
Sorry to hear that you have issues with your NAS. I will do my best to help you resolve this problem.
Due to the limited test resource, the old series models will be tested later. Your Synology NAS belongs to older series, so the test order is sorted later. Using unverified/Incompatible drives may affect system reliability and stability, Synology is not able to make sure the data retrieved from the HDD/SSD is correct. Therefore, we recommend referring to the compatibility list for choosing the compatible drive to ensure data integrity.
Compatibility List | Synology Incorporated

Please don't hesitate to contact us if you have further questions

 

[Telos]

If this weren't so sad for you, I would be ROTLMAO at Synology support incompetence.

Can you ask for "escalation" to a higher tier support? You basically got a script reply.

https://global.download.synology.com/download/Document/Hardware/DataSheet/Hard%20Drives/21-year/HAT5300/enu/Synology_HAT5300_Data_Sheet_enu.pdf

There's a 5-year warranty here.

 

[DataNAS]

The Synology Products Compatibility List now shows the HAT5300-16T hard disk drive as suitable for the DS1520+, DS920+, DS720+, DS420+, and DS220+.