The evolution of "The Community"

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The evolution of "The Community"

Telos

Mega Poster
It seems "The Community" has taken another step towards darkness. If the discussion boards weren't confusing enough... there are now only 4, and posters are supposed to use "tags" to designate the topic area.

If that weren't bad enough there are only 12 tags... and not a single one is package-specific, etc.

Weeks ago they added hashtags for keywords. Completely unintuitive, and largely ignored except by the cynical posters.

Just when you thought it couldn't get any worse, Taiwan reaches out ...
 
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paradeiser

Byte Poster
NAS
DS209j | DS210j | DS410 | DS214 | DS216+II | DS916+
I don't even go there anymore.
SynoForum does an excellent job and it's structure is perfect. Just let them all mover over here ;)
 

Rusty

Staff member
Moderator
NAS Support
www.blackvoid.club
NAS
DS412+, DS718+, DS918+, 2x RS3614RPxs+ with expansions
Router
RT1900ac, RT2600ac, MR2200ac
Can't remember last time I was there tbh
 

Micky

Byte Poster
NAS
DS918+, DS916+, DS214+, DS211j
Me too, do not seek any help or search for anything else there. The Synology Community is IMO a dead cow since starting.
 

Shadow

Kilo Poster
NAS
DS216+II, DS118
Router
RT2600ac, MR2200ac
Just had a quick look yesterday at 'The Community'. Bleehh.....
Even their own moderators (HarryPotter) is complaining about it. How can someone be so thick in their skull? If they are going to threat DSM and SRM like their forum/community, then I've got bad news for them...
 

Rusty

Staff member
Moderator
NAS Support
www.blackvoid.club
NAS
DS412+, DS718+, DS918+, 2x RS3614RPxs+ with expansions
Router
RT1900ac, RT2600ac, MR2200ac
As long as they focus on the products and support it will be fine. I’m sure they will come around eventually. Products and customer support (official one) are priority in my book and community can try and evolve into something else in time
 

guybor

Bit Poster
NAS
DS1618+ // DS1515+
We are in a redesign of a website for a non-profit that i sit on the board of. We have a very very active forum. (8,000+ members, 268,000 posts). What we are struggling with is getting the new web designer we hired to understand that the "new age" forums SUCK!!! Of course they are trying to tell us that it's the new way everyone is doing it...ie it's their new template and they don't want to mess with a forum like this one or phpBB. I keep telling them about the forums I frequent and how when they change(d), participation dropped....synology and ubiquiti are the two main ones I'm upset with at the moment.

Anyway...my 2 cents in WHY the forums are changing....not because of the users, but because of the coders.
 

jeyare

Mega Poster
NAS
1811+, 3x 1813+, ...
Anyway...my 2 cents in WHY the forums are changing....not because of the users, but because of the coders.
coders do their job only by guidelines from SW analysts, their use a definitions from business analysts and when there is an User experiences/interface (experienced) designer they have good foundation to make a perfect job. But there is still one important point - R&D based on voice of customers. It is not a cliché, it is just one and only way, how make their job useful. Based on hard research/data, not by “I have a dream”.
Or they can just purchase available JS coders (all in one) and waiting for a disaster.
Thanks Synoman & Rusty for your great job!
 

Rusty

Staff member
Moderator
NAS Support
www.blackvoid.club
NAS
DS412+, DS718+, DS918+, 2x RS3614RPxs+ with expansions
Router
RT1900ac, RT2600ac, MR2200ac
Glad people like it here but I have 0 weight here, just a mod. This is all synoman.
 

Micky

Byte Poster
NAS
DS918+, DS916+, DS214+, DS211j
....synology and ubiquiti are the two main ones I'm upset with at the moment.
I can only second this statement since I'm (or better was) active on both forums and saw how they made the wrong decision for some huge steps backwards.
 

Micky

Byte Poster
NAS
DS918+, DS916+, DS214+, DS211j
coders do their job only by guidelines from SW analysts,
I doubt there where any analysis done by e.g. Synology or Ubiquiti. I fear they simply followed the trend for such community stuff. While this may work for certain businesses, it must not work for all areas.
 

jeyare

Mega Poster
NAS
1811+, 3x 1813+, ...
Re - described mistakes: this illness, called "Mind blanking", frequent decision making behavior (irrational behavior).
Short described:
Many times, people's minds seem to go “somewhere else”—attention becomes disconnected from perception, and people's minds wander to times and places removed from the current environment. At other times, however, people's minds may seem to go nowhere at all—they simply disappear.
 

fredbert

Mega Poster
I recently tried to search 'the Community' for something, might even have been a post of mine. It's maddeningly infuriating to find a specific item. It's more reliable to search using Google to get a relevant post.
 

Rusty

Staff member
Moderator
NAS Support
www.blackvoid.club
NAS
DS412+, DS718+, DS918+, 2x RS3614RPxs+ with expansions
Router
RT1900ac, RT2600ac, MR2200ac
Well we have our 1st @synology.com user on the forum. Maybe now there will be some fresh ideas from this forum transferred to the community ;)
 

Telos

Mega Poster
Hopefully, he'll post here. If it's who I suspect, he seems well-credentialed.
 

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