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Threat Prevention TP Map blank?

1,661
332
NAS
DS 718+, 2x-DS 720+
Router
  1. RT2600ac
Operating system
  1. Windows
Mobile operating system
  1. iOS
2600 with 1.3.1-8
Noticed TP Map is blank this am.... only thing seeing is Map Legalese
Databases are up to date... Other TP Actions appear operational....
??
 
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This is the only time I ever saw that.... (Except when Databases had not been updated for a while.)..
Just checked again.... No, All Databases are current (according to SRM System)
Edit 4PM EST Thursday: Second Database update since I saw no maps... Still no maps and databases are reporting normal...
 
No issues, there was an issue with a previous FW release but mine is working fine on latest FW
IMG_1401.webp
 
What router? 2600 here. Just checked again... Router is still up to date on Databases, but map is grey with Legal-ese logo in lower left, like yours....
?? No reply from Support yet
 
Support answered but ducked question. I asked about TP Maps in a question on the update status of DS CAM update.
Answered by saying I’d have to create a new support question, then said he had no update info on DS CAM.
Quack! Quack! (Ducked question Altogether)
 
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I've been side-tracked with 4k HDCP V2.2 issues for the past week and haven't checked status of the map lately, but, now that those errors are fixed, checked again today....
First, Databases were updated if needed... All updated.... checked maps.... still blank, but noticed that if you look carefully, you'll see the image that is being displayed, is being LOADED!
So it's definitely something going on 'upstream' of me!

any info from our insiders?
 
Still checking daily..... No question about it.... It's loading a blank page.... Methinks someone forgot to pay the bill!
 
Greeted with need of IP Geopolitical Database, Threat, Google Safe, and Domain Data all need updating...
Did

Check TP Map.....

Still loads a blank....

When I commented to support it didn't work, they did not reply.....

Oh Well.... I guess they don't care...
 
Still working fine on my network. (RT6600), with Pi-hole and unbound operating on my network with 2 MR2200ACs on a wired backhaul, with 5x Managed switches (D-Link), it might be worth checking your DNS, safe browsing and firewall settings. (Software and hardware), just in case its a local network issue
 

Attachments

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just got a reply.... I have answered them.....

Hi,


Thank you for reaching out to Synology Support. My name is Kenneth, I am here to assist in resolving this issue as quickly as possible. I’m requesting your patience by allowing me a minimum of 2 hours for any responses. Messages received after 3PM PT may be addressed on the following business day.


To expedite the resolution process, I would appreciate your cooperation in providing as much detail as possible when responding to any questions I may have.


I understand you are having issues with maps not showing up in Threat Prevention.


It appears that you are hitting a current issue with the Google Map service, and our developer had provided a patch for this issue. Can you provide the SRM version of the RT2600ac and RT6600ax so that I can provide you the correct patch files?
[automerge]1707313263[/automerge]
Hopefully an answer today, have a visit to adjacent town planned for tomorrow....

Those with same issues....Time to post to support! Feel Free to copy and paste! I'll post what I receive... I reported with both SRM and TP Version info
 

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