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Unable Filestation and Universal Search after to update to DSM 7.1.1-42962 Update 7 (up-to-date)

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Model name: DS218j
CPU: MARVELL Armada 385 88F6820
Storage: 2 x 3.6TB with ext4 file system

Hello Synology users,

After upgrading to DSM 7.1.1-42962 Update 7, several applications such as File Station, Universal Search, and Synology Drive Server stopped working. All the solutions I tried through the package centre did not work. I keep getting the message "Unable to run Universal Search" even after trying to restore the applications.

I have submitted a ticket, but the response was just a standard advice to reboot the system and some general solutions, which unfortunately did not help.

My question is

Is it better to revert to a previous version of DSM 7?
Or should I manually update to a newer version, such as DSM 7.2.2-72806 or 7.2.2-72806 Update 2?

I looked at the official Synology website for the steps to upgrade DSM versions (Upgrade from your current DSM version to your preferred version), but I doubt this is the best solution.

Or maybe you guys have another approach that might help?

Thanks in advance for your help!

Kind regards,
Cees Oskam
 
Welcome to the forum

Is it better to revert to a previous version of DSM 7?
There is no official way to downgrade, only unofficial, but keep that as your final option.

What does the support channel suggest apart from the usual solutions? Have they offered to look into and connect to the NAS?

several applications such as File Station, Universal Search, and Synology Drive Server stopped working
What does this mean exactly? Unable to start at all via the package center, or something else? Can you share some more details/screens etc?

I keep getting the message "Unable to run Universal Search" even after trying to restore the applications.
Restoring from Hyper Backup I'm guessing?
 
It turned out that applications were not functioning properly after the DSM update. A manual update of several applications solved the problem. First, I updated Universal Search, then File Station and finally Synology Drive Server. Everything is now working normally again.

Thanks for your help and support!

Kind regards,
Cees
 

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