Hi, I have a DS216j running in RAID1. Unit has been fine for several years but suddenly I'm unable to login to DSM.
DSM version - 7.0-41890
Last week I logged in and mapped a drive to a folder for a new laptop no problem. Today I have tried to login to DSM to setup sharing a file and my login has failed. Possible I have had one of those moments and forgotten the password so went through the recommended MODE1 password reset as advised on the synology website.
Created the new password with success and proceeded to login but have been faced with the below error message.
Tried to reset a couple more times using a different laptop just in case something was playing up and everytime I face this problem. Unable to sign in.
Contacted Synology and been through 3 individuals who have asked me to try mode 1 several times. Mode 2 is now being suggested which I understand is reinstalling the DSM OS but concerned this could upset the data on the drives. 2 people from Synology tech support say this reset will not ruin the drives but the 3rd person did indicate this mode will create some problems. Asked me to backup but I can't backup if I cannot login into DSM.
Hope that makes sense and would really appreciate some advise on Mode2.
Cheers
Andy
DSM version - 7.0-41890
Last week I logged in and mapped a drive to a folder for a new laptop no problem. Today I have tried to login to DSM to setup sharing a file and my login has failed. Possible I have had one of those moments and forgotten the password so went through the recommended MODE1 password reset as advised on the synology website.
Created the new password with success and proceeded to login but have been faced with the below error message.
Tried to reset a couple more times using a different laptop just in case something was playing up and everytime I face this problem. Unable to sign in.
Contacted Synology and been through 3 individuals who have asked me to try mode 1 several times. Mode 2 is now being suggested which I understand is reinstalling the DSM OS but concerned this could upset the data on the drives. 2 people from Synology tech support say this reset will not ruin the drives but the 3rd person did indicate this mode will create some problems. Asked me to backup but I can't backup if I cannot login into DSM.
Hope that makes sense and would really appreciate some advise on Mode2.
Cheers
Andy