DSM 7.0 Unable to update virus definitions with freshclam (exit code: 11; error code: 2).

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DSM 7.0 Unable to update virus definitions with freshclam (exit code: 11; error code: 2).

SynoMan

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I'm getting this error in the AV log:

Unable to update virus definitions with freshclam (exit code: 11; error code: 2).

Definitions won't update.

I've reinstalled the package and restarted the NAS. Same error on 2 NAS devices.
 

fredbert

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Updated ok on the DS1520+ just now. I forgot I had it doing a selective scan of home folders.

Installed on the DS215j: at present it's trying to get the latest virus definitions. This usually takes a long time and even longer to try an scan anything (days). So I gave up using it.
 
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fredbert

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As far as I can tell, my DS215j still hasn't completed the update to the new virus definition... five and a half hours and counting! The DS1520+ took a no more than three minutes.
 
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SynoMan

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On one NAS it updated, but on the second one, I got the same error. And there are one month old definitions.

Screenshot 2021-09-27 at 8.51.08.png
 
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fredbert

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If there’s a rate limit then a way to download from a private mirror would be useful. Or build support for having one NAS download and others request from it.
 
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SynoMan

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That NAS wasn't restarted yesterday. I've made a restart now and wait till tomorrow to see if this will fix the issue like it did on the DS720+.
 
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