Why doesn't my audio work when I export a video clip from surveillance station?

[NAS Newbie]

I can watch and hear all my recorded videos so long as I play them within surveillance station. If I try to export a clip to share it with friends or something, the video works, but the audio does not. There is a brief warble of sound at the beginning of the video and then silence after that.

The camera is set up in H.264 video format and G711 audio format. When it exports a clip, it exports as an .mp4. I know nothing about which formats would be best to use.

 

[WST16]

H.264 video format and G711 audio format.

Could be a bug in SS or a Codec problem.

Did you try using something like VLC to play the exported clip? Not that I like it that much, but it usually plays every video/audio format. Try that first.

 

[alex800]

I can watch and hear all my recorded videos so long as I play them within surveillance station. If I try to export a clip to share it with friends or something, the video works, but the audio does not. There is a brief warble of sound at the beginning of the video and then silence after that.

The camera is set up in H.264 video format and G711 audio format. When it exports a clip, it exports as an .mp4. I know nothing about which formats would be best to use.

I have the same issue.....