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Active Backup for Business... gone wrong?

Well, it's set up in File Server mode, with an exclusion for .pst files. We'll see how it goes tonight.

ABB reported back that "VSS Agent" was not enabled on server. I don't know what "VSS Agent" is, there's no mention of that term in the help file they linked from the error message. VSS is enabled on the drive being backed up.

I just went with the full /users/ directory on this PC. I honestly always wondered why some like to do full-metal backups, as I really almost never see hard disk failures on machines worth resurrecting. I've returned three machines to Dell for CPU failures in the last two years, and probably close to ten machines in the last ten years, but zero hard drive failures on anything but machines too old to even bother restoring with a new drive.
 
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Hey @Gerard, or really anyone I guess, SMB vs. rsync for ABB PC -> NAS?
It is to my knowledge that the os your working with does not have rsync out of the box, therefore you’ll need to go thru additional measure to get that working.

SMB is obviously supported out of the box, and doesn’t require much configuration or tweaking other than getting it connected.

I do not have the VSS option check for my specific case. My task runs every hour during working hours. I have seen when a file was open it was skipped because it was being worked on/opened. For my use case this was fine as it would eventually be picked up in the next hr and usually the file had been closed at that point.
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I honestly always wondered why some like to do full-metal backups, as I really almost never see hard disk failures on machines worth resurrecting.

Some do it for the peace of mind and backup is a good strategy to have. It won’t be Until the almost never happens and you don’t have a backup is where that will sting for the rest of your life if it had important data on it. I know someone that had to pay 3k for a usb external drive that had photos of their kid from birth to teens. They had no other choice other than to pay because he never backed up. He figured just because he unplugged the drive and put it on the shoe box, that it would be safe and that there wasn’t any wear and tear on the drive since it’s off and sitting in a shoe box. Well, he never factored in the mechanical failure and only had one copy of this drive. Also don’t just think drive failures, what about protection from ransomware as you have mentioned in the other thread; you’ve now seen that happen first hand. Having a full metal maybe best to restore the computers with in that case, if you can pin point how/when ransomware was injected.
 
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It is to my knowledge that the os your working with does not have rsync out of the box, therefore you’ll need to go thru additional measure to get that working.
Thanks. Some definitely report using rsync in Win10/11, and I didn't see mention of loading any 3rd party support for it in Windows, but I guess that's possible.

I do not have the VSS option check for my specific case. My task runs every hour during working hours. I have seen when a file was open it was skipped because it was being worked on/opened. For my use case this was fine as it would eventually be picked up in the next hr and usually the file had been closed at that point.
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I run engineering simulations that can have the same file(s) open continuously for up to a week at a time. The software makes automatic saves between calculation iterations, so it would be nice to have this captured by backup. Unfortunately, when I tried to check VSS, ABB reported: "Windows Volume Shadow Copy Service (VSS) is not supported. Refer to this article (link) to check the VSS agent is installed on the server."

I do have VSS enabled on this drive in Win11, but perhaps there's some small detail I missed. I will be checking on that today, but for now it is un-checked.

Some do it for the peace of mind and backup is a good strategy to have. It won’t be Until the almost never happens and you don’t have a backup is where that will sting for the rest of your life if it had important data on it. I know someone that had to pay 3k for a usb external drive that had photos of their kid from birth to teens.
You misunderstood me. Of course I backup all user files. But I was referring to the act of backing up a full drive including OS, drivers, applications, etc. That extra stuff can inflate the total multi-versioned backup size by 50% for many users, and at best it saves a little time in restoring the rare new machine experiencing a hard drive failure. Usually, a failed hard drive is an opportunity to upgrade the machine or OS, before restoring user files onto it.

And of course I know there are good reasons for doing full-metal backups it in some cases, such as comment about more quickly recovering from ransomware. But even then, it might be safer to load OS and applications fresh, rather than chancing restoring one containing the Trojan that caused the attack in the first place. Some ransomware Trojans can sit dormant on a machine for days, weeks, even months, before deploying, so it seems like the probability of restoring from an infected backup is real if the admin can't identify and specifically scan for the origin of the attack.

UPDATE: I set up six backup tasks yesterday, on three machines. Three of these tasks was to backup c:/users, minus *.pst files, and the other three were to backup "c:/users/Outlook Files" on a less-frequent schedule. Of these six tasks, only one completed, one of the Outlook Files tasks. I think I can blame the power settings (Sleep Mode) of the corresponding PC's for some of the "Failed" or "Partially complete" results, but one of the "Partially Complete" responses came from a PC that never goes to sleep. Time to find and dig thru some log files.

I have "Wake on LAN" enabled in the device settings of all machines, which I'd think should prevent sleep during backup, but perhaps it does not. If anyone has a good solution to this problem, short of setting every computer in the house to "Never" sleep, let me know. I could schedule a task on each PC to keep it awake during backup time, but that's an awful lot of schedule jockeying among various machines, too prone to getting hosed up later if changes are made to backup schedules.
 
UPDATE: According to Synology Knowledge Center, it appears that only "PC/Mac" and "Physical Server" tasks of ABB support waking and keeping awake PC's during backup. This probably explains why full backup worked fine under "PC/Mac", but is failing under "File Server" task.

Going back to PC/Mac wastes a lot of space, not a little because of the MS Outlook .pst file quirk, so that's not the preferred option. Tried Physical Server task, which brings up same Agent installer as PC/Mac task, but then says "no device available", even after confirming Agent is running on PC and comm's with PC/Mac task are fine.

Seems like there aren't a lot of great options, unless we can find a way for ABB to wake (and keep awake) PC's during backup, while also allowing us to select user directories (minus *.pst). While it's fine for the big workstations, which are usually running simulations overnight anyway, I really don't want to set all of our laptop and desktop computers to be awake all the time.
 
UPDATE2: Although the "PC/Mac" task is configured to wake the PC on backup schedule, it is not waking. I tested the Wake on LAN compliance of the PC using a 3rd party utility, and it works just fine, but for some reason Synology ABB is failing to wake the machine when selected for backup.
 
UPDATE2: Although the "PC/Mac" task is configured to wake the PC on backup schedule, it is not waking. I tested the Wake on LAN compliance of the PC using a 3rd party utility, and it works just fine, but for some reason Synology ABB is failing to wake the machine when selected for backup.
I can confirm that all Macs that I use are running fine with backups while in sleep and no jobs are skipped.
 
I can confirm that all Macs that I use are running fine with backups while in sleep and no jobs are skipped.
I’m beginning to wonder if this is a unique quirk of manually running the backup, versus letting it happen on schedule. I guess I’ll find out tomorrow, since it’s scheduled to run again tonight.

I have confirmed without a doubt that wake on LAN is working on that machine, so it’s not a problem with that PC.

It also appears there may be some DDNS update issues affecting reliability. I try to use names whenever possible (e.g. "PC13") rather than IP addresses, since things do occasionally move around on the network. When debugging the current issue, I found the PC in question was mapped as 192.168.1.79 from the machine I was pinging, but that was the wrong IP address for that machine. Possibly an old record that hadn't flushed/updated. In any case, manually pinging the new IP address seemed to fix that, at least in the local record of the machine from which I'm pinging, as now the machine name calls up the correct address in ping.
 

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